MRI SCHEDULER

Summary:  Under the supervision of the MRI Scheduling Supervisor/Clinical Office Manager, the MRI Scheduler performs a variety of duties necessary for the courteous and efficient servicing of patients. Qualified candidates will be primarily responsible for all MRI scheduling.

Essential Duties and Responsibilities include the following.  Other duties may be assigned.  

• Answer a large volume of phone calls from patients and referring physicians.
• Answer all incoming phone calls in a professional manner.        Accurately take messages for radiologist or route calls as needed.
• Accurately take short history from patient on the nature of the appointment, free of any spelling or grammatical errors.
• Know the preparation and protocols for each exam being scheduled.
• Accurately, appropriately, and efficiently schedule patients for MRI/CT scans upon request from referring physician.
• Reviewing medical histories, current allergies and medications, safety screen patients for contraindications of MRI procedures.
• Proficient in MRI terminology for procedures and diagnosis.
• Immediately contact radiologist with any STAT request for referring physician and works to schedule patient.
• Creates patient charts accurately and collects required demographic and clinical information.  Advises patient of insurance authorization and referral requirements.
• Request medical records/clinical notes from referring physicians as needed for authorization/collections.
• Check-in patients for procedures, screen, change and room for technologist.
• Maintains the strictest patient and personal confidentiality and follows HIPPA guidelines.

Competencies:   To perform the job successfully, an individual should demonstrate the following competencies:

• Problem Solving - Identifies and resolves problems in a timely manner; Develops alternative solutions.
• Interpersonal - Keeps emotions under control.
• Oral Communication – Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions. Possess the tact necessary to communicate effectively with patients, physicians and co-workers.
• Written Communication – Writes clearly and informatively; Able to read and interpret written information.
• Team player - Exhibits confidence in self and others; Inspires and motivates others to perform well; Inspires respect and trust; Accepts feedback from others; Gives appropriate recognition to others.
• Organizational Support – Follows policies and procedures.
•  Judgment - Displays willingness to make decisions; Makes timely decisions.
• Attendance/Punctuality – Is consistently at work and on time; Ensures work responsibilities are covered when absent.
• Dependability – Follows instructions, responds to physician & supervisor’s direction; Completes tasks on time or notifies appropriate person with an alternate plan.
• Safety and Security – Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly.                     

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Candidate must pass Urine Analysis and criminal background check.

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:

High School Diploma or GED and two years related experience and/or training; or equivalent combination of education and experience.

Language Ability:

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information to patients, physicians, manager of department, etc.  Bilingual Spanish Preferred, but not required.

Reasoning Ability: 

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.

Computer Skills: 

Knowledge of modern office equipment, systems and procedures, including computer skills and type efficiently; an individual should have knowledge of Word Processing software; Spreadsheet software; Internet software; Order processing systems; Knowledge of medical software is a plus.

Certificates and Licenses: 

No certifications needed

Work Environment:

This is a fast paced environment

While performing the duties of this job, the employee is working in a typical office environment.

The noise level in the work environment is usually moderate.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The position requires regular lifting up to 15 pounds and occasional lifting up to 25 pounds or more. It requires periods of prolonged standing and walking up to 8 hours. It also requires the ability to assist patients with walking and stepping up onto footstools and tables on a daily basis.