What are the responsibilities and job description for the Rehabilitation Services Intake Specialist position at KLAMATH HEALTH PARTNERSHIP?
Rehabilitation Services Intake Specialist
Location: Pine Street Open Door, Klamath Falls, OR
Job Type: Full-time
Organization: Klamath Health Partnership
About Us
Klamath Health Partnership is a mission driven Federally Qualified Health Center (FQHC) committed to providing compassionate, high-quality care to our community. We’re expanding our rehabilitation services and seeking a detail-oriented, patient-focused Intake Specialist to support our Physical Therapy, Occupational Therapy, and Speech-Language Pathology teams.
Position Overview
As our Rehabilitation Services Intake Specialist, you’ll be the first point of contact for patients accessing therapy services. You’ll coordinate referrals, verify insurance, collect documentation, and ensure seamless communication between patients, providers, and the care team. This role is ideal for someone who thrives in a fast-paced environment and values equity, access, and excellent service.
Key Responsibilities
- Receive and process therapy referrals (PT, OT, SLP) from internal and external providers
- Contact patients to schedule evaluations and confirm appointment details
- Verify insurance coverage and obtain prior authorizations
- Collect and upload intake forms, consents, and documentation to the EHR
- Communicate with therapists and assistants regarding scheduling and patient readiness
- Track referral status and follow up on missing documentation
- Maintain accurate logs for compliance and reporting
- Provide warm, professional customer service to patients and referring providers
- Support coordination of care across departments and external partners
- Uphold HIPAA and clinic confidentiality standards
Qualifications
- High school diploma or equivalent required; associate’s degree or medical office training preferred
- 1–2 years of experience in a healthcare or rehabilitation setting (FQHC or outpatient clinic a plus)
- Familiarity with insurance verification, prior authorizations, and medical terminology
- Proficiency in EHR systems; experience with eClinicalWorks preferred
- Strong organizational skills and attention to detail
- Excellent communication and customer service skills
- Ability to work independently and collaboratively
- Commitment to equity, inclusion, and culturally responsive care
- Bilingual (English/Spanish) preferred but not required
Benefits & Perks
- Medical, Dental & Vision Insurance
- Life Insurance & Employee Assistance Program (EAP)
- Paid Time Off (PTO)
- Retirement Plan
- Inclusive, team-oriented culture with opportunities for growth
- The satisfaction of serving a rural community that truly appreciates its providers
Physical Requirements
- Prolonged periods of sitting, data entry, and phone use
- Occasional standing, walking, and lifting up to 25 pounds
- Ability to navigate office and clinical environments
If you're dedicated and passionate about supporting patients on their rehabilitation journey, we’d love to hear from you. Apply today and help us create a more inclusive, healthier Klamath Falls, one patient at a time.
Job Type: Full-time
Pay: $21.00 - $29.00 per hour
Expected hours: 40 per week
Benefits:
- 403(b)
- AD&D insurance
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Experience:
- Medical office: 1 year (Required)
Language:
- Spanish (Preferred)
Work Location: In person
Salary : $21 - $29