What are the responsibilities and job description for the Patient Care Coordinator position at Klamath Audiology?
Help Others Hear More Clearly. Build a Career That Makes a Difference.
At Beltone Hearing Care Center, we believe better hearing leads to better living. As our Patient Care Coordinator (PCC), you'll be the first point of contact for our patients and play a critical role in creating a welcoming, organized, and compassionate experience for every individual who walks through our doors.
If you enjoy helping people, thrive in a customer-focused environment, and want to be part of a team that changes lives through better hearing, we'd love to meet you.
What You'll Do
- Welcome patients and create a positive first impression
- Answer incoming calls and schedule appointments
- Confirm appointments and conduct patient follow-up calls
- Coordinate provider schedules and support efficient clinic operations
- Verify insurance benefits and process patient paperwork
- Check patients in and out and collect payments
- Maintain patient records and office documentation
- Manage inventory and track hearing aid orders, repairs, and deliveries
- Support local marketing initiatives, community outreach, and patient retention activities
- Ensure the office is organized, professional, and patient-ready each day
What Makes You Successful
- Passion for helping people and delivering exceptional customer service
- Strong communication and relationship-building skills
- Ability to multitask and stay organized in a busy environment
- Comfortable making outbound calls and speaking with patients
- Detail-oriented with strong follow-through
- Positive attitude and willingness to learn
- Reliable, professional, and team-oriented
Preferred Experience
- 10 years of front desk, reception, scheduling, or administrative experience
- Medical, dental, vision, chiropractic, hearing healthcare, or other healthcare office experience preferred
- Experience with insurance verification and patient scheduling a plus
- Must have strong computer and data entry skills
Why Join Us?
- Monday through Friday schedule
- No evenings
- No weekends
- Paid Holidays
- Paid Time Off
- Medical, Dental, and Vision Benefits
- 401(k) with Company Match
- Company-Paid Life Insurance
- Ongoing Training and Development
- Monthly Bonus Opportunities
- Opportunity to make a meaningful impact in patients' lives every day
Location
Klamath Falls, Oregon
Compensation
$19.00 - $22.00 per hour Monthly Bonus Opportunity
Compensation is based on experience, skills, and qualifications.
Join a team that improves lives, builds lasting relationships, and helps patients reconnect to the people and moments that matter most. Apply today!
Salary : $19 - $22