What are the responsibilities and job description for the Customer Service Support - Manufacturing position at KLA?
Company Overview
KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world's leading technology providers to accelerate the delivery of tomorrow's electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.Job Description/Preferred Qualifications
- CRM / SAP Data base management including updating and maintaining customer service records and install base.
- Processing and entering customer parts orders
- Direct interfacing with our valued customers to assist with providing service quotes, customer invoicing and billing.
- Collaborating with local service management, applications engineers, customer support engineers and admins in other field offices assisting with day to day service operations.
- Running / Providing / Analyzing reports necessary for service opera\tions
- Schedule and process customer equipment and parts repairs
Qualifications:
- Ability to run multiple projects with a high level of accuracy in a fast-paced environment with frequent interruptions.
- Ability to assemble and analyze customer data and provide reports utilizing a proficiency in SAP/CRM and Excel.
- Ability to collaborate with a diverse group of service engineers, managers, sales and other admins.
- Excellent customer interpersonal skills
- Friendly, outgoing and a positive attitude
- Willingness to tackle new tasks.
- Ability to multitask and prioritize.
Minimum Qualifications
- Bachelor's Degree in a business-related field plus 3 years of industry related experience is preferred.
The company offers a total rewards package that is competitive and comprehensive including but not limited to the following: medical, dental, vision, life, and other voluntary benefits, 401(K) including company matching, employee stock purchase program (ESPP), student debt assistance, tuition reimbursement program, development and career growth opportunities and programs, financial planning benefits, wellness benefits including an employee assistance program (EAP), paid time off and paid company holidays, and family care and bonding leave.
KLA is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, national origin, sex, gender identity, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other status protected by applicable law. We will ensure that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us at to request accommodation.
KLA-Tencor is an Equal Opportunity Employer. Applicants will be considered for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristics protected by applicable law.
Salary : $23 - $38
