Customer Service Account Management Specialist

Working at Freudenberg: "We will wow your world!" This is our promise. As a global technology group, we not only make the world cleaner, healthier and more comfortable, but also offer our 52,000 employees a networked and diverse environment where everyone can thrive individually. Be surprised and experience your own wow moments.

Klüber Lubrication is a global leader in specialty lubrication and part of the Freudenberg Group. With subsidiaries in 30 countries and partners worldwide, our custom solutions support nearly every industry - from automotive to food processing. Join us to drive innovation, sustainability, and lasting impact - Together beyond lubrication.

Some of your Benefits

401K Match: Save for retirement with the company's help.

Education Reimbursement: Receive financial aid to help propel your career to the next level.

Paid Holidays: With paid-time off, local holidays are all the way more relaxing.

Diversity & Inclusion: We focus on providing an inclusive environment and recognize our diversity contributes to our success.

Health Insurance: Rely on comprehensive services whenever you need it.

Londonderry, NH

Hybrid Work

Klüber Lubrication NA LP

The Customer Service Account Management Specialist is responsible for interacting with customers on behalf of the company to provide information and respond to inquiries regarding new orders, existing orders, product support, and complaints.

Customer Service Account Management Specialist

Responsibilities

• Collaborate with the sales, GATE, or market manager to ensure customer needs are met.
• Interface with supply chain, logistics, sales, and other internal departments to ensure seamless customer experience.
• Develop a working knowledge of assigned accounts and/or markets.
• Proactively reach out to key customers or establish contacts as needed.
• Support target initiatives/objectives and sales goals.
• Maintain updated information in CRM.
• Handle customer inquiries in a timely manner.
  
  

Qualifications

• 5-8 years’ experience in direct customer service, customer relations, inside sales or account management role.
• Degree in Business, Communication, Supply Chain or equivalent experiences.
• Experience in manufacturing or technical environment preferred.
• Proficiency with MS Office, CRM, and SAP (ERP) Systems.
• Working knowledge of supply chain processes.
• Strong verbal and written communications.
• Bilingual in French- a plus.
  
  

The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.