Customer Service Representative/Administrative Assistant

KKW Trucking Inc. is hiring a Transportation Customer Service Representative.

Employee Stock Ownership Plan (ESOP), free retirement plan with no money out of your pocket. Helping you build retirement wealth. A benefit most carrier don't offer!! 100% employee owned!

Monday-Friday Full time

Start time -5-5:30 am

SUMMARY OF FUNCTIONS

Under general direction from the Director of Customer Service, this role is responsible for the customer service and transportation customer service functions of fleet operations to ensure the efficient and effective movement of our customers' products. As Transportation CSR’s, the primary focus will be on providing administration support to the operations team by improving processes and procedures throughout the transportation operation. Must have a positive outlook and have the ability to multi-task. Communicates work assignments to drivers and is responsible to monitor and verify the successful completion of the assignments. Must document driver work assignments on computer and other reports for proper billing, payroll systems and procedures. Monitor drivers on a day-to-day basis and respond to customer requests while following CLC, state and Federal requirements by performing the below essential duties.

This position must be flexible to cover operations, as needed. Ensures employee and customer satisfaction and reinforces that drivers are the Company’s most valuable asset is critical and a primary responsibility of this position.

ESSENTIAL FUNCTIONS – (Other duties may be assigned as needed.)

Transportation Customer Service Operations: 75%

1. Learn all appropriate computer system(s) including, but not limited to Innovative.

2. Assign drivers to open loads.

3. Responsible to track driver hours of service to insure the safe and timely delivery of customer freight while working within the guidelines established by the DOT and FMCSA.

4. Monitor drivers’ performance, record and report any non-compliance, late deliveries, etc.

5. Maintain and clean up TMW systems with up to date information.

6. Fix common daily issues/errors/ problems in the system.

7. Follow all CLC policies and procedures.

8. Work with Operations and Safety to assist in communicating needs, safety information, participate in accident investigations, improvement of log compliance, hard-breaking events etc.

Recordkeeping 25%

1. Documents driver work assignments on computer and other reports for proper billing and payroll systems and procedures.

2. Data entry to ensure shipment information entered is covered, managed accurately and timely throughout each stage of the dispatch process.

3. Utilize trade specific software efficiently and effectively.

4. Responsible for receiving loads and processing paperwork.

5. Prepares and reconcile daily trip sheets and load sheets.

6. Demonstrates safety consciousness at all times and reports safety questions/concerns.

7. Maintains a clean working environment.

8. Ensures the expectation and needs of the customer are being met and communicate or escalate any issues.

9. Understands and supports staffing and call-offs based on total operational needs. Includes vacation and holiday planning.

COMPETENCIES

To perform the job successfully, an individual should demonstrate the following competencies:

Analytical - Collects and researches data; Uses intuition and experience to complement data.

Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.

Technical Skills - Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.

Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Responds to requests for service and assistance; Meets commitments.

Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.

Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.

Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.

Visionary Leadership - Displays passion and optimism; Inspires respect and trust; mobilizes others to fulfill the vision; Provides vision and inspiration to peers and subordinates.

Cost Consciousness - Conserves organizational resources.

Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.

Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Supports affirmative action and respects diversity.

Judgment - Displays balanced thinking, combining wisdom, analysis, experience, and perspective when making decisions or producing results.

Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Sets goals and objectives.

Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.

Quantity - Completes work in timely manner; Strives to increase productivity; Works quickly.

Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.

Adaptability - Adapts to changes in the work environment; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.

Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.

Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals. Completes tasks on time or notifies appropriate person with an alternate plan.

Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Looks for and takes advantage of opportunities; Asks for and offers help when needed.

Innovation - Displays original thinking and creativity; Generates suggestions for improving work; Presents ideas and information in a manner that gets others' attention.

SUPERVISORY RESPONSIBILITIEST

This job has no supervisory responsibilities.

MINIMUM QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirement listed below are representative of the knowledge, skills, and/or ability required. Knowledge of Department of Transportation (DOT) Federal Regulations as they pertain to Commercial Truck Drivers. Strong computer proficiency including: Word, Excel, Outlook, and other trade specific software. Flexible to work on a rotation basis. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND OR EXPERIENCE

Associates Degree (A. A.) or equivalent from two-year college or technical school; or three (3) to five (5) years of experience in the Transportation Industry (Knowledge of trucking industry, load assignment, DOT and FMCSA laws, and customer interaction). Or equivalent combination of education and experience.

LICENSES; CERTIFICATES; AND SPECIAL REQUIREMENTS

N/A

LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules, operating and procedure manuals. Ability to write routine reports and correspondence. Must be able to effectively communicate well under pressure.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

REASONING ABILITY

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

COMPUTER SKILLS

To perform this job successfully, an individual should have knowledge of Word, Excel, Outlook, and other trade specific software such as but not limited to, Fleet Tracker, Work Flow, TMW and QUALCOMM Satellite Technologies.

OTHER SKILLS AND ABILITIES

Knowledge of basic computer operation. Good inter-personal skills.

PHYSICAL CHARACTERISTICS

The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this position. The Complete Logistics Company is committed to providing reasonable accommodations that enable individuals with disabilities to perform the essential functions in accordance with the Americans with Disabilities Act (ADA) and the Fair Employment and Housing Act (FEHA).

PHYSICAL DEMANDS

While performing the duties of this job, the employee is regularly required to sit, walk and stand; talk and hear; use hands to finger, handle, feel or operate objects, tools or controls. Reach with hands and arms; and perform repetitive movements of hands or wrists. The employee is frequently required to lift up to twenty-five (25) pounds unaided. Specific vision abilities required by this job include close vision, distance vision, color vision, and peripheral vision.

MENTAL DEMANDS

While performing the duties of this job, the employee uses written and oral communication skills; reads and interprets data, information and documents; analyzes and solves problems; uses mathematical reasoning; observes and interprets people and situations. Learns and applies new information and skills; performs highly detailed work; deals with changing deadlines, constant interruptions and multiple concurrent tasks.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions in accordance with the Americans with Disabilities act (ADA) and the Fair Employment and Housing Act (FEHA).

While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts, fumes or airborne particles, and outside weather conditions. The noise level in the work environment ranges from quiet to loud. Work environment is both indoors and outdoors.

About KKW Trucking:

KKW Trucking, Inc and subsidiaries is a 100% employee owned (ESOP), leading transportation service provider with over 60 years in service offering full-service logistics and transportation services. Comprised of multiple divisions with total revenues exceeding $125 million and over 580 employees. The fleet composition is 225 local, 275 sleeper tractors and more than 1,625 trailers, located throughout a network of 15 terminal operations and dozens of drop yards across the 11 western states.

Full truckload transportation division offering dry van services to manufacturers, retailers, and consumer packaged goods companies.

Dedicated transportation division providing transportation, routing and logistics services to customers looking to lock in capacity in the dry van, flat bed & refrigerated markets. Warehouse division with combined square footage of approx. 300,000 in 4 locations to handle every customer’s unique warehousing needs. Third party logistics division based on Phoenix, AZ solving all supply chain needs.

We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

For details on what personal information we collect and for what purposes view our KKW CCPA Job Applicant Notice https://www.kkwtrucks.com/ccpa/

For details on the KKW Trucking Privacy Policy, please click on this link - https://www.kkwtrucks.com/privacy-policy/

Job Type: Full-time

Pay: $16.00 - $21.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekends as needed

People with a criminal record are encouraged to apply

Work Location: In person