Post Issue Annuities Senior Analyst

Company Overview

KKR is a leading global investment firm that offers alternative asset management as well as capital markets and insurance solutions. KKR aims to generate attractive investment returns by following a patient and disciplined investment approach, employing world-class people, and supporting growth in its portfolio companies and communities. KKR sponsors investment funds that invest in private equity, credit and real assets and has strategic partners that manage hedge funds. KKR’s insurance subsidiaries offer retirement, life and reinsurance products under the management of Global Atlantic Financial Group. References to KKR’s investments may include the activities of its sponsored funds and insurance subsidiaries.

Position Overview

This role will have responsibility for the support of Global Atlantic processing and TPA Oversight of Post Issue policies, procedures, and strategies required for efficient administration of annuity business. Successful incumbent will partner closely with operational teams, product, compliance, legal, and key vendor partners.

Purpose

• Supports the establishment of policies, procedures and strategies related to the efficient administration of inforce and claims processing within our annuity business.
• Ensures timely and accurate processing of Post Issue transactions.
• Drives continual improvement of the Customer Experience leveraging effective Quality and Audit controls.
• Analyzes problems impacting business processes and develops both systematic and procedural recommendations to solve
• Optimizes Global Atlantic’s return, balancing strategic with operational procedures, risks, and expenses.
  
  

Accountabilities

• Collaborates with GA and TPA partners responsible for day-to-day work and escalations related to inforce and claims processing.
• Monitors service standards to adjust workflows and resources to meet performance standards.
• Analyzes service workflows and automated technologies to recommend process/system improvements that maximize operating efficiencies
• Assists in the handling of exceptions, escalations, and complaint cases while weighing company philosophy, compliance, business risks, tax, regulatory ramifications and administrative costs.
• Supports special projects and system enhancements.
• Assists with procedure writing and training as needed.
  
  

Key Outputs

• Builds and maintains strong working relationships with internal Operations team, TPA, Financial Professionals, other internal departments
• Develops policies, procedures and training to guide TPA’s servicing of Global Atlantic’s business.
• Delivers training to both TPA and GAFG customer facing resources.
• Formulates and implements strategies to ensure timely, accurate and cost-effective customer service and processing
  
  

Key Relationships

• TPA and Vendor-Provider Management
• Business Relationship Management Teams
• Operations teams including New Business, Contact Center, Quality and Risk
• Internal Audit and Risk management
• Compliance and Legal
• IT management
  
  

Key Performance Indicators

• Timeliness and accuracy (meeting or exceeding established performance expectations of the team)
• Enhanced customer service experience with accuracy, meeting deadlines, demands and emotions
• Ability to effectively resolve escalated customer demands
• Ability to recognize and manage confidential and sensitive data
• Ability to research, detect and report issues posing an unacceptable risk
  
  

Qualifications

• Bachelor’s degree or equivalent work experience preferred
• 5 years of industry experience, life/annuity experience or TPA vendor management experience preferred. Inforce and claims experience strongly preferred.
• Demonstrated knowledge of operations and process improvement along with strong business acumen and the ability to translate business plans into actionable solutions.
• Effective verbal and written communication
• Ability to make decisions, use independent judgment, establish priorities, and work effectively on multiple initiatives simultaneously in a fast-paced environment.
  
  

Experience

• 5 years of experience in the Insurance or Financial Services Industry
• Experience analyzing, measuring and evaluating workflows, and processes.
  
  

This is the expected annual base salary range for this position. Actual salaries may vary based on factors, such as skill, experience, location, and qualification for the role. Employees may be eligible for a discretionary bonus, based on factors such as individual and team performance. Base Salary Range - $75,000 to $100,000

KKR is an equal opportunity employer. Individuals seeking employment are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, sexual orientation, or any other category protected by applicable law.

KKR will provide reasonable accommodations as required by applicable federal, state, and/or local laws. Individuals seeking an accommodation for the application or interview process should email Benefits@kkr.com. Emails sent for unrelated issues, such as following up on an application, will not receive a response.

If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access https://www.kkr.com/careers because of your disability. You can request reasonable accommodations by sending an email to Benefits@kkr.com. Only emails left for this purpose will be returned.

Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. This notice applies only to applicants and employees who work or will work in Massachusetts, in accordance with applicable state law.