What are the responsibilities and job description for the Contract Role || Desktop Support Engineer|| Nashville, TN (Onsite) position at KK Software Associates?
Role Name –Desktop Support Engineer
Location: Nashville, TN (Onsite)
Job Description :
Role Description:
Key Responsibilities:
Technical Troubleshooting Resolve hardware/software issues for on-site or remote users, providing L1L2L3 support as required.
Asset Management Install, upgrade, and configure workstations, laptops, and peripherals.
Strong knowledge on outlook configuration and installation
Service Desk Support Adhere to ITIL processes for incident resolution, tracking, and documentation in ServiceNow or similar systems.
Patch Management Ensure timely deployment of OS updates, security patches, and application software.
User Support Collaborate with high-priority users and provide deskside support as necessary
End User Computing (EUC) Support role ensures seamless operation of desktop environments (Windows/Mac), virtual desktops (VDI), and user hardware (laptops, printers, mobile devices).
Regards,
Vijay Singh | Sr. Technical Recruiter
KK Software Associates LLC
Contact: 1 (945) 224-1505
Email Id: vijay.s@kksoftwareassociates.com
URL: www.kksoftwareassociates.com