What are the responsibilities and job description for the Guest Services Representative - Full position at KJM Hospitality?
Job Overview
Join our dynamic team as a Guest Services Representative – Full, where your enthusiasm and dedication will create memorable experiences for our guests. In this lively role, you will serve as the welcoming face of our hospitality operation, ensuring every guest feels valued and attended to from check-in to check-out. Your energetic approach and exceptional communication skills will help foster a warm, inviting environment while efficiently managing front desk operations and guest inquiries. This paid position offers an exciting opportunity to develop your hospitality management skills and thrive in a vibrant, customer-focused setting.
Responsibilities
- Greet guests warmly upon arrival, providing friendly and professional assistance throughout their stay
- Manage guest check-in and check-out processes using property management systems (PMS) such as OPERA or similar platforms
- Handle guest requests, inquiries, and complaints with promptness and a solutions-oriented mindset
- Operate multi-line phone systems efficiently, demonstrating excellent phone etiquette and communication skills
- Coordinate reservations using hospitality reservation systems, ensuring accuracy and guest satisfaction
- Maintain knowledge of hotel emergency procedures to respond swiftly in urgent situations
- Support guest relations by offering personalized service and fostering positive client communication
- Assist with night audit procedures to ensure accurate financial reconciliation and reporting
- Collaborate with team members to uphold high standards of hospitality management and guest services
Qualifications
- Strong customer service skills with the ability to solve problems quickly and effectively
- Multilingual or bilingual abilities are highly desirable to serve diverse guests better
- Familiarity with property management systems (PMS), especially Choice Advantage, is preferred
- Knowledge of hotel emergency procedures and safety protocols is essential
- Excellent phone communication skills, including multi-line phone system operation and phone etiquette
- Previous hotel experience, particularly in resort environments, is advantageous
- Ability to work flexible hours, including evenings, weekends, and holidays as needed
- Passion for delivering exceptional guest services and building lasting guest relations
Join us in creating extraordinary experiences for every guest! This full-time role offers a lively work environment where your enthusiasm makes a difference. We value energetic professionals who thrive on delivering top-tier customer service while developing their careers in the hospitality industry.
Pay: $12.00 - $13.00 per hour
Expected hours: 25.0 – 40.0 per week
Benefits:
- Employee discount
Work Location: In person
Salary : $12 - $13