What are the responsibilities and job description for the Customer Service Representative position at KJ's Market?
KJ's Market Overview: We're a dynamic retail environment committed to providing an exceptional shopping experience for our customers.
Job Summary: The Customer Service Representative will be responsible for delivering top-notch customer service, processing sales, and managing cash office activities.
Key Responsibilities:
- Sales and Cash Handling: Process sales transactions, handle cash, and maintain accurate records.
- Cash Office Management: Prepare bank deposits, manage cash office supplies, and ensure security protocols are in place.
- Performance Reporting: Monitor sales performance, conduct surprise audits, and maintain front-end schedules to ensure excellent customer service.
- Order Processing: Efficiently process customer orders to meet the No Noticeable Wait policy.
- Additional Duties: Perform other tasks as assigned by management to support the team.
Requirements:
- Customer Focus: Friendly, outgoing personality with effective communication and customer service skills.
- Team Collaboration: Ability to work well with others and supervise people, including training and development.
- Attention to Detail: Accurately process sales transactions and maintain records.
- Physical Abilities: Able to stand for extended periods, lift 25 lbs. occasionally, and 15 lbs. constantly.
