What are the responsibilities and job description for the Inbound Call Center Representative position at Kivora International Holdings?
Inbound Call Center Representative
Location: Dallas, Texas
Job Type: Full-time
We're looking for an Inbound Call Center Representative to join our Dallas team. If you enjoy talking with people, staying organized, and helping customers find solutions, we'd like to hear from you. This is an entry-level opportunity, and paid training is provided, so you don't need previous call center experience to apply.
Your Role
Every call is a chance to help someone. Customers will contact you with questions about their accounts, orders, or services, and you'll guide them toward the right solution. Some conversations are straightforward, while others require a little more investigation, but you'll always have the support of your team.
You'll receive the training and resources needed to build confidence and handle each interaction professionally.
What You'll Be Doing
- Answer incoming customer calls in a courteous and professional manner
- Assist with account questions, billing inquiries, orders, and service requests
- Resolve routine customer concerns while delivering a positive experience
- Accurately document customer interactions in company systems
- Escalate complex issues to the appropriate department when necessary
- Provide clear information about products, services, and company policies
- Meet quality and customer service standards
What We're Looking For
- Previous customer service, call center, retail, or hospitality experience is helpful but not required
- Strong communication and active listening skills
- Comfortable using a computer and learning new software
- Good attention to detail and problem-solving abilities
- Dependable, professional, and able to work well in a team environment
- High school diploma or GED preferred
Schedule and Benefits
- Monday through Friday, 8:00 a.m. to 4:30 p.m.
- Paid on-site training
- Health, dental, and vision insurance
- Paid time off and paid holidays
- Career development and advancement opportunities
- Supportive team environment
Applicants must be authorized to work in the United States.
We are an equal opportunity employer and are committed to maintaining an inclusive workplace. Qualified applicants will receive consideration for employment without regard to legally protected characteristics.
Apply Today
If you're ready to start a career where you can build valuable communication skills and help customers every day, we'd love to hear from you. Submit your application through really with your resume. Qualified candidates will be contacted regarding the next steps in the hiring process.
Pay: From $18.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Vision insurance
Work Location: In person
Salary : $18