Hotel Night Auditor

Job Summary
Join our dynamic hospitality team as a Hotel Night Auditor at Comfort/Mainstay, where your energetic and detail-oriented approach will ensure smooth overnight operations and exceptional guest experiences. In this vital role, you will oversee the night shift at the front desk, handle guest check-ins and check-outs, and maintain accurate financial records. Your enthusiasm for hospitality management and guest services will help create a welcoming environment for all visitors. Multilingual skills and hotel management experience are highly valued to support our diverse clientele. This paid position offers an exciting opportunity to develop your career in the hospitality industry while delivering top-tier guest relations during the overnight hours.

Duties

• Greet guests warmly upon arrival, ensuring a positive first impression through excellent customer service and phone etiquette
• Manage the front desk operations during the night shift, including reservations, check-ins, and check-outs using multi-line phone systems
• Conduct nightly audits of financial transactions, including billing, payments, and account adjustments to ensure accuracy
• Respond promptly to guest inquiries, resolve issues efficiently, and provide information about hotel amenities and local attractions
• Maintain security by monitoring CCTV surveillance, conducting safety checks, and managing access control procedures
• Prepare detailed shift reports, incident logs, and financial summaries to ensure seamless communication between shifts
• Support guest relations by addressing special requests or concerns with professionalism and hospitality expertise

Qualifications

• Proven experience in hospitality management or hotel operations, particularly in front desk or night audit roles
• Strong customer service skills with a focus on guest satisfaction and problem resolution
• Multilingual or bilingual abilities to effectively communicate with diverse guests
• Knowledge of hotel management systems and multi-line phone systems is preferred
• Excellent phone etiquette and communication skills to handle inquiries professionally
• Ability to work independently during overnight hours while maintaining high standards of hospitality and security
• Previous experience in resort or hotel environments is a plus

Join us in delivering outstanding guest experiences while advancing your career in hospitality! This paid role is perfect for motivated individuals passionate about providing exceptional service in a lively hotel setting.

Pay: $14.00 per hour

Work Location: In person

Salary : $14