What are the responsibilities and job description for the Front Desk Agent position at Kivani?
We are seeking a courteous, dependable, and guest-oriented Front Desk Agent to join our team at Rodeway Inn. As the face of our hotel, you will be responsible for providing a welcoming first impression and ensuring guests enjoy a smooth and pleasant stay from arrival through departure. If you enjoy working with people and can thrive in a busy hospitality setting, we encourage you to apply.
Key Responsibilities:
- Welcome guests in a friendly and professional manner and assist them throughout their stay.
- Handle all front desk operations, including check-ins, check-outs, room assignments, payments, and key distribution.
- Answer questions regarding hotel amenities, services, and nearby attractions.
- Resolve guest issues or concerns promptly and courteously to maintain high satisfaction levels.
- Accurately manage reservations, guest information, and billing using hotel management systems.
- Complete night audit duties when scheduled, ensuring daily financial records are balanced and accurate.
- Communicate effectively with housekeeping and maintenance to ensure rooms are ready and any issues are addressed quickly.
- Answer phone calls, take messages, and assist with reservations and general inquiries.
Requirements:
- Prior front desk or customer service experience, preferably in a hotel or hospitality environment.
- Excellent verbal and interpersonal communication skills.
- Experience with hotel property management systems; Choice Hotels system knowledge is a plus.
- Strong organizational skills with the ability to multitask and remain detail-oriented.
- Ability to work independently as well as part of a team.
- Flexible availability, including evenings, weekends, and overnight shifts as required.
What We Offer:
- A positive and supportive team atmosphere
- Opportunities to grow and develop within the hospitality field
- A rewarding role where you can make a meaningful impact on each guest’s experience
Join Rodeway Inn as a Front Desk Agent and help us provide comfortable, welcoming stays for every guest, every day.
Pay: $14.00 - $14.50 per hour
Work Location: In person
Salary : $14 - $15