What are the responsibilities and job description for the Patient Access Representative position at Kittson Healthcare?
Location: Hallock, MN
Status: Non-Exempt | Full-Time or Part-Time
Status: Non-Exempt | Full-Time or Part-Time
Pay Range: $20.00 - $26.00
About Kittson Healthcare:
Since 1922, Kittson Healthcare has proudly provided continuous service to the citizens of Kittson County and surrounding areas. Today, we are a 12-bed acute care federally designated Critical Access Hospital and a 50-bed long-term care facility, which also includes a home healthcare agency, an 8-bed assisted living facility, and ambulance services. Our campus includes a medical clinic in Hallock and a satellite clinic in Karlstad, MN. We strive to provide highly personalized care to every patient and residents don’t see them as numbers, but as family, neighbors, teachers, and community members.
Department: Patient Access
Reports To: Director of Clinic and Patient Safety
Supervises: None
Supervises: None
Job Summary:
Patient Access Representative will be expected to adapt to the needs of the schedule for patient registration(s), whether it be within Hospital or Clinic setting. Patient Access Rep will be responsible for answering phone calls, gathering information, and then transcribing the information into the computer system. This role will need to have ability to review insurance and demographic information on patients, as well as computer skills to submit the gathered information into appropriate allocated computer system software(s). Key responsibilities may include but are not limited to, insurance verification, pre-certification, referrals, second opinion management, insurance assignments, workers compensation authorizations, billing, exceptional customer service, scheduling and/or miscellaneous office duties.
Primary Responsibilities Include:
- Serve as a first point of contact for patients, visitors, and team members by providing professional, courteous, and compassionate customer service.
- Complete patent registration, admissions, and check-in/check-out processes accurately and efficiently for both clinic and hospital services.
- Schedule, reschedule, and coordinate patient appointments for clinic and hospital and interdisciplinary team as applicable.
- Verify patient demographics, insurance coverage, eligibility, authorizations, referrals, and third-party payer requirements to support accurate service delivery and reimbursement processes.
- Create and maintain patient accounts by accurately entering and uploading patient documents in electronic health records (EHR).
- Collect co-pays, deductibles, and other patient payments in accordance with facility policies and procedures.
- Answer incoming calls, route communications appropriately, and respond to patients, visitors, and/or team members inquiries while ensuring timely and effective service.
- Maintain knowledge of patient access procedures, regulatory requirements, and HIPPA standards to safeguard patient privacy and confidentiality.
- Collaborate with clinical team or business office team to resolve registration, insurance, or billing issues.
- Identify and correct registration errors.
- Adapt to changing operational needs by providing coverage and support across registration areas as needed.
Job Requirements:
Knowledge, Skills, and Abilities:
- Proficiently be able to read, write, speak, and understand the English language
- Strong verbal and written communication skills to interact with both patients and healthcare professionals.
- Must be able to work independently and be able to work effectively as a team member
- Must be able to work with frequent interruptions, maintaining a high degree of concentration.
- Ability to communicate clearly and professionally with patients, families, and healthcare professionals
- Possess problem solving skills
- Proficient in using or ability to use electronic health record (EHR) systems and other relevant healthcare software
- Demonstrates exceptional interpersonal skills with a kind and welcoming demeanor, ensuring a positive experience for patients
- Excellent time management of one’s own time and time of others
- Ability to participate and self-educate for job related needs
- Ability to perform tasks via phone and computer systems
- Excellent attention to detail to accurately process patient information and maintain comprehensive records
- Possess the ability to actively listen, be adaptive to those that we serve.
Qualifications:
- High school diploma or equivalent required
- Associate’s degree or certification in Business, Healthcare Administration, Medical Receptionist or a related field preferred.
- Experience with EPIC EMR software program preferred.
- 1 year customer service experience.
- 1-2 years customer service experience in healthcare setting preferred.
- Must pass MN background check and fingerprinting.
- Complete TB test within the first 3 weeks of employment.
Work Schedule:
- Monday-Friday 8:00am-4:30pm and/or 7:30am-4:00pm
Why Work With Us:
Full-Time/Part-Time Employee Benefits:
- Medical (select plans HSA-eligible with employer contribution)
- Dental and Vision – 100% employer-paid for single coverage
- Basic Life and AD&D – 100% employer-paid policy
- Optional employee-paid voluntary life and AD&D
- Paid Time Off (PTO) and Extended Time Off
- 403(b) retirement plan with 3% employer match
- Educational scholarships
- Employee Assistance Program (EAP)
- Shift differential pay
- Cell phone discount
- Rewarding and dynamic work environment
- Employer-paid CNA training and certification available
Salary : $20 - $26