What are the responsibilities and job description for the Senior Collections Specialist position at Kittle Property Group, Inc.?
Join the Kittle Property Group Team as the Senior Collections Specialist!
About Us
Kittle Property Group (KPG) is a growing, healthy organization committed to building stronger communities through high-quality property management. Youll join a team that lives our values every day through excellence and competence, collaboration, innovation, respect, personalization, commitment to our community, accountability, and ownership.
Position Overview
As a Senior Collections Specialist, youll lead and optimize collections strategy across our portfolio in a fast-paced, innovative environment. Youll focus on maximizing cash flow, reducing loss, and ensuring compliance with internal policies and regulatory requirements. In this role, youll work with a challenge-oriented, dedicated team while also using independent judgment to prioritize actions that improve financial performance and strengthen processes related to Housing Choice Voucher (HCV) and Section 8 programs.
Key Responsibilities
- Oversee and ensure all current month Housing Choice Voucher payments are received by the 10th of the month, using discretion to address discrepancies and delays
- Direct and prioritize processing of mid-month payments within 48 hours of receipt
- Train and oversee proper billing setup for Section 8 future updates, evaluating effectiveness and ensuring compliance
- Analyze Housing Choice Voucher and past resident collection reports to assess collections status, outstanding balances, and the effectiveness of current collection policies and procedures
- Design, implement, and continuously improve systems for past rent changes to ensure accurate charge adjustments and financials
- Oversee and manage abated units, partnering with the Housing Choice Voucher specialist and site managers to minimize loss
- Establish and manage relationships with local HUD offices to support clear communication, payment timeliness, and accurate balance reconciliation
- Ensure third-party payments are sent electronically or mailed to the corporate office when ACH isnt available; identify inefficiencies and implement process improvements
- Independently prioritize and determine collection strategies and actions across the portfolio to align with cash flow needs and ownership objectives
- Oversee and evaluate past resident collection processes, ensuring files are properly submitted and past resident collections are maximized
- Partner with and provide direction to third-party collection agencies, monitor performance, and make strategic decisions to improve collection outcomes
- Maintain strong documentation standards for calls, emails, and other communications, organizing records to support follow-up efforts
- Complete other duties as assigned
Qualifications
- High School diploma or GED required; college degree preferred
- At least 5 years of experience in collections, accounts receivable, or a related area
- Flexible work schedule availability due to the timing of Housing Choice Voucher payments
- Strong written, oral, and reading communication skills with the ability to accurately interpret and document information
- Independent leadership skills and supervisory or management experience
- Proficiency with Microsoft Office for Windows, including Outlook, Word, and Excel
- Excellent interpersonal skills and the ability to work effectively with all levels of personnel
- Strong organizational skills with the ability to multitask, set priorities, meet deadlines, and take pride in quality work
- Ability to travel up to 10% of your work schedule
- Availability to work in the corporate office when needed to ensure timely deposit of payments when mail-handling team members are out
- Commitment to KPGs values
Benefits
Youll have access to great benefits and the opportunity to grow with an organization thats stable, values-driven, and committed to its people and communities.
Join Us
If youre energized by improving collections processes, strengthening Housing Choice Voucher and Section 8 billing accuracy, and driving results through smart, compliant collections strategy, youll thrive at KPG. Join us and help maximize cash flow, reduce loss, and support communities across our portfolio.