Loss Prevention/Asset Protection Associate

At Kittery Trading Post, we are more than a retailer—we are a family-owned and family-run community rooted in outdoor heritage, craftsmanship, and authentic connection. For generations, we have served customers who value quality, adventure, and tradition. Our team members bring that same passion to life every day, creating welcoming experiences built on knowledge, trust, and pride in what we do.

We believe in doing things the right way: treating people with respect, supporting one another, and honoring the family legacy we are entrusted to carry forward. When you work at Kittery Trading Post, you become part of a close-knit team that values hard work, integrity, and a shared love of the outdoors.

Loss Prevention Associate

Position summary The Loss Prevention (LP) Associate protects company assets, prevents theft and fraud, and supports a safe shopping and working environment across the store. This role balances retail floor coverage with managing the Employee Loss Prevention Desk, including employee check-in/out, internal supply control, security system monitoring and troubleshooting, and safety inspections. Qualified candidates must be able to work at least one weekend day and 6:45am-2:45pm or 11am to 7pm.

Key responsibilities — Retail floor

• Patrol sales floor, stockrooms, and parking areas to deter theft, identify suspicious behavior, and enforce store policies.
• Conduct regular inventory checks, high-value item counts, and spot audits; report and document discrepancies.
• Intervene professionally when theft or policy violations occur; detain and process incidents per company procedures and local law.
• Work with store management and associates to implement loss prevention best practices (product placement, signage, customer service strategies).
• Monitor fitting rooms, returns, and point-of-sale activity for irregularities.
• Provide excellent customer service while maintaining a visible LP presence.

Key responsibilities — Employee Loss Prevention Desk & internal operations

• Staff and manage the Employee Loss Prevention Desk during assigned shifts.
• Check employees in and out: verify identity, log arrival/departure times, authorize access to restricted areas, and maintain accurate electronic or paper logs.
• Receive, log, and secure items turned in by employees (lost & found, confiscated merchandise) per policy.
• Manage internal office supplies and resources for LP and related departments: track inventory, reorder supplies, distribute equipment (radios, badges, keys), and maintain organized storage.
• Maintain documentation and records: incident reports, evidence logs, chain-of-custody forms, supply inventory, and daily activity logs.
• Coordinate with HR and store management on employee incidents, policy violations, and return-to-work procedures.
• Assist in scheduling LP coverage and communicating shift changes or coverage gaps to management.

Security systems, troubleshooting & safety inspections

• Monitor video surveillance, alarm systems, access control, and other electronic security platforms continuously.
• Troubleshoot and perform basic maintenance on security and alarm equipment; coordinate escalations and repairs with vendors or corporate IT as needed.
• Conduct routine safety inspections of the store and back-of-house areas, including exits, fire extinguishers, first-aid kits, eyewash stations, and other emergency supplies; ensure items are present, functional, and in-date.
• Test and document status of emergency systems per schedule; promptly report and remediate deficiencies.
• Ensure compliance with local safety codes and company emergency preparedness procedures.

Investigations, reporting & compliance

• Conduct internal investigations into theft, fraud, employee misconduct, and safety incidents; gather witness statements, review footage, and compile evidence.
• Prepare clear, timely reports for store leadership and corporate LP as required.
• Testify or provide statements to law enforcement when necessary and cooperate with external investigations.
• Ensure compliance with company policy, state/federal laws, and evidence handling procedures.

Training & collaboration

• Train and coach store staff on theft prevention techniques, safety procedures, emergency response, and LP policies.
• Partner with store management, HR, and corporate Loss Prevention teams on audits, process improvements, and loss mitigation initiatives.
• Participate in regular LP meetings and required corporate training.

Qualifications

• High school diploma or equivalent required; additional education or certifications in criminal justice, security, or loss prevention preferred.
• Prior retail loss prevention, security, or law enforcement experience strongly preferred.
• Experience with video surveillance, alarm systems, access control, and basic IT troubleshooting preferred.
• Strong observational, investigative, and interpersonal skills.
• Proficient with MS Office and common retail/POS systems; experience with evidence logging preferred.
• Ability to handle sensitive information professionally and maintain confidentiality.

Physical demands & work conditions

• Must be able to stand and walk for extended periods, climb ladders, reach, bend, and lift items up to 50 lbs.
• Work in a fast-paced retail environment, including exposure to inclement weather in parking lot coverage.
• Flexible schedule including nights, weekends, and holidays as required.

Additional attributes

• Calm, assertive, and professional demeanor under pressure.
• Strong ethical standards and attention to detail.
• Excellent written and verbal communication skills.

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Bereavement leave
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Paid sick time
• Paid time off
• Referral program
• Retirement plan
• Store discount

Application Question(s):

• Why are you interested in this role?

Education:

• High school or equivalent (Required)

Experience:

• Loss prevention: 1 year (Preferred)

Work Location: In person

Salary : $18 - $20