Customer Contact Floater

Full-Time Customer Service Floater

Hiring Range: $20.00 - $21.75 per hour

Benefits at a Glance

• Comprehensive Coverage: Health, Dental & Vision
• Generous PTO: Up to 19 days 2 mental health days 10 holidays (pro-rated for part-time)
• Fully Paid YMCA Membership for you and eligible family members
• Company-Paid Life & Disability Insurance
• Student Loan Assistance & Professional Development
• 403(b) Retirement Plan with Company Contributions
• Employee Assistance Program (EAP)
• Pet Insurance
• Free Wellness App (2MorrowHealth)
• Collaborative, Supportive Team Environment
  
  

Kitsap Mental Health Services (KMHS) is seeking a Customer Service Floater to support front-desk and client contact operations across multiple KMHS locations. In this role, you will provide consistent, high-quality customer service by stepping in where coverage is needed, supporting client scheduling, registration, and communication. This position is well suited for someone who is adaptable, service-oriented, and comfortable working in a fast-paced healthcare environment. If you enjoy variety in your work and take pride in creating positive first impressions, we encourage you to apply.

Primary Responsibilities:

• Provides a positive first impression of Kitsap Mental Health Services to clients and visitors by extending a cordial welcome and assisting with needs.
• Maintains and schedules appointments following agency scheduling policies.
• Performs patient registration tasks to facilitate customer service. (e.g. schedules patient appointments, takes phone calls, register and update demographics for client accounts).
• Ensure positive agency communication by answering telephone calls in a prompt, professional and courteous manner. Return messages left on voicemail system.
• Screens calls, takes messages, and provides information. Answers questions regarding client appointments.
• Update client’s billing information. Process payments and co-payments.
• Maintain and manage clients records
• Keeps the lobby entrance tidy (e.g. picks up trash). Alerts housekeeping or maintenance of more extensive needs.
• Provides direction and wayfinding assistance to clients and visitors
• In addition to the above, any other responsibilities appropriate to the position and not specifically listed in the job description.
  
  

Minimum Qualifications:

EXPERIENCE: Experienced (minimum two years of job-related experience)

Preferred Qualifications:

EDUCATION: High School Diploma or GED

EXPERIENCE: Coursework in medical/psychiatric terminology.

Experience using an Electronic Medical Record (EMR).

Our recruitment processes are designed to prevent discrimination against our people regardless of gender identity or orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any aspect which makes someone unique.