What are the responsibilities and job description for the Senior Director, Customer Enablement position at Kiteworks?
The Sr. Director of Customer Enablement will lead the strategy and execution of a global enablement organization that empowers customers, partners, and internal teams across the full lifecycle. This role is responsible for building scalable onboarding, adoption, and value realization programs that drive customer outcomes, enhance field productivity, and support revenue growth. The leader in this role will partner closely with Sales, Customer Success, Product, and Engineering to ensure customers achieve measurable value from day one through long-term maturity.
Job Requirements
15 years of experience in enterprise SaaS organizations across Solutions Engineering, Customer Success, Professional Services, or Enablement.
Proven track record building and scaling global pre-sales and post-sales teams, including multi-level leadership.
Deep expertise in customer lifecycle frameworks, technical onboarding, adoption programs, and value realization.
Strong background in GTM strategy, POCs, demo frameworks, competitive intelligence, and playbook development.
Demonstrated success improving win rates, accelerating deal velocity, and increasing retention through structured enablement.
Ability to partner effectively with cross-functional leaders across Sales, Product, and Engineering.
Exceptional communication skills, including C-level presentations and field-facing training.
Extensive experience leading complex customer migrations, including planning, execution, and cross-functional alignment to ensure smooth transitions and high customer satisfaction.
Bachelor’s degree in a technical field; MBA preferred.
Leadership & Strategy
Build and lead a global customer enablement organization supporting pre-sales, post-sales, partners, and enterprise customers.
Define a unified enablement strategy that strengthens onboarding, product adoption, and long-term customer value.
Drive operational excellence through KPI/OKR frameworks that measure impact on customer outcomes, field readiness, and revenue growth.
Develop scalable onboarding programs, value-delivery frameworks, and customer success playbooks.
Create standardized POC frameworks, demo workflows, wrap-up decks, and alignment plans that improve deal conversion.
Lead development of technical training, certification paths, and LMS-driven education programs.
Partner with Product and Engineering to integrate customer insights into roadmap decisions and feature improvements.
Work closely with Sales and Customer Success leadership to align enablement priorities with GTM strategy.
Support partner readiness through structured training, onboarding paths, and reusable assets.
Implement adoption frameworks that guide customers through compliance, remediation, expansion, and long-term maturity.
Improve time-to-value through optimized onboarding and professional services processes.
Strengthen enterprise account health through proactive technical guidance, TAM/PS alignment, and value mapping.
- Transparency
- Execution
- Integrity
- Base pay depends on many factors, such as location, education, experience, and skills. Base pay is only one part of Kiteworks competitive Total Rewards package that can include benefits, perks, equity, and bonuses. The base pay range is subject to change and may be modified in the future.
- Comprehensive Medical plan and 100% paid Dental and Vision coverage for employees and dependents.
- 100% paid Life/AD&D, STD and LTD coverage for employees
- Option of Health Savings Account (HSA) or Flexible Savings Account (FSA)
- Generous paid time off (PTO) plus paid sick time, holidays, parental leave, and volunteer days off
- 401k match program
- Referral Bonuses
- Stock equity -- every employee is granted stock options when they walk in the door