Enterprise Program Manager

Kitestring is a 20 -million-dollar company with 100 associates and growing. We are a 25 year old start up in Northwest Arkansas. We provide technical expertise to various clients delivering innovations that improve how customers shop and the enterprise operates. At Kitestring Technical Services, our mission is to share our collective knowledge to positively impact our employees, clients, and communities. Our vision is to be the most trusted partner in technology consulting. We believe people enable technology and vice-versa which is why we are in the business of both. We persistently challenge the barriers to diversity, inclusion, and empathetic cooperation.

Our Core Values are Transparency, People Driven, Empowered, Quality focused and socially responsible. Our values direct our company in how we do business and enhance the lives of our employees. Do our values speak to you?

Benefits

• Kitestring offers excellent benefits to its employees including:
• Flexible PTO
• Maternal/Paternal Leave Policy
• Healthcare Benefits for Spouse, Domestic Partner, and Dependents
• Matching 401k 2-1 up to 4%

Job Overview

The Enterprise Program Manager role is pivotal in ensuring that complex, large-scale, cross-functional projects are aligned with organizational goals, thoughtfully planned, and executed efficiently across the enterprise. This role involves managing program budgets, schedules, and resources to optimize efficiency and impact; facilitating communication across teams to ensure alignment; managing risks; and driving informed decision-making.

This position requires an experienced project management professional with a demonstrated ability to lead and influence, think strategically, and collaborate effectively across all levels of the organization.

Essential Job Functions

• Partner with senior leadership to define program objectives, scope, deliverables, and success metrics.
• Develop and adapt program plans to changing requirements and dynamic environments.
• Support development and documentation of key project artifacts (e.g., Charters, Requirements, Test Plans).
• Drive progress toward milestones and ensure accountability for deliverables and timelines across vendors and third parties.
• Bridge waterfall and agile methodologies, serving as Scrum Master for IT delivery work (story creation, sprint planning, stand-ups, retrospectives, and scrum-of-scrums for cross-functional coordination).
• Facilitate clear, consistent communication across teams by establishing governance cadences and communication channels.
• Lead meetings at all organizational levels with well-structured, outcome-driven agendas.
• Communicate project status through weekly reports and other tailored methods appropriate to the audience.
• Prepare and lead Steering Committee meetings, focusing on decision alignment and risk mitigation.
• Identify and secure cross-functional resources to support program objectives.
• Support external recruiting efforts for critical program roles.
• Allocate and manage team capacity, resolve constraints, and forecast resource needs.
• Review time allocation for appropriate capitalization and escalate risks as needed.
• Develop and manage program budgets across multiple projects and workstreams.
• Support business case development and funding approval processes.
• Manage purchase orders, invoices, and receipts in alignment with budget plans.
• Monitor spend, support reforecasting, and produce financial reporting (CapEx and OpEx) with variance explanations.
• Maintain RAID logs and drive closure of risks, actions, issues, and decisions.
• Identify risks across people, process, and technology and implement mitigation strategies.
• Escalate issues appropriately to minimize program impact.
• Track project performance using PMO-approved tools and methodologies.
• Draft and distribute project status reports.
• Apply tollgate and milestone readiness reviews.
• Articulate impacts of delivery changes on ROI and key success metrics.
• Coach and mentor project managers and workstream leads.
• Foster a collaborative, high-performance environment through recognition and team engagement.
• Reinforce our client’s culture, values, and purpose.
• Drive leadership alignment and business adoption of program outcomes.
• Integrate organizational change management (OCM) into program planning and execution.
• Ensure completion of OCM deliverables (e.g., stakeholder assessments, communication and training plans, adoption metrics).
• Ensure effective handoffs to IT Support and Customer Care teams.
• Identify and implement continuous improvement opportunities within PMO and functional domains.
• Promote a culture of efficiency, quality, and continuous improvement.

Qualifications

• PMP certification preferred
• 5–7 years of project or program management experience
• At least 3 years managing enterprise-level programs
• PMP, PgMP, or other relevant certifications strongly preferred
• Proficiency with project management tools such as MS Project, ServiceNow, Jira, Asana, or ClickUp
• Key Competencies
• Strategic & Critical Thinking: Ability to align program goals with organizational objectives
• Leadership: Proven ability to lead cross-functional teams and develop talent
• Risk Management: Expertise in identifying and mitigating enterprise-scale risks
• Adaptability: Comfortable navigating ambiguity and change
• Collaboration: Strong interpersonal skills and stakeholder management capabilities
• Communication: Exceptional written and verbal communication; ability to tailor messaging to the audience
• Organization: Strong time management and multitasking skills
• Customer Focus: Anticipates and prioritizes customer needs while delivering high-quality outcomes