Cell Therapy Case Manager

Job Description

At Gilead, we’re creating a healthier world for all people. For more than 35 years, we’ve tackled diseases such as HIV, viral hepatitis, COVID-19 and cancer – working relentlessly to develop therapies that help improve lives and to ensure access to these therapies across the globe. We continue to fight against the world’s biggest health challenges, and our mission requires collaboration, determination and a relentless drive to make a difference.

We empower our leaders to step up, share ideas, listen, learn, and lead. We’re welcoming bright, diverse, and imaginative minds; we’re nurturing them to foster an environment of inclusion and growth where innovation is encouraged. We expect our people leaders to model that environment, and to focus on creating inclusion, developing talent, and enabling teams.

Every member of Gilead’s team plays a critical role in the discovery and development of life-changing scientific innovations. Our employees are our greatest asset as we work to achieve our bold ambitions, and we’re looking for the next wave of passionate and ambitious people ready to make a direct impact. Join Gilead and help create possible, together.

Job Description

Everyone at Kite is grounded by one common goal – curing cancer. Every single day, we seek to establish a direct line between that purpose and our day-to-day work. Would you like to join us in this mission?

We are seeking a highly motivated individual to join our team as a Cell Therapy Case Manager. Kite therapies are customized for every patient and the process involves a complex ordering and supply chain process. Reporting into the Sr. Manager of Patient Support Services, the Cell Therapy Case Manager is responsible for monitoring all activities and successfully facilitating a patient’s case through the cell journey, while providing an exceptional customer experience. While we would consider this opportunity to be remotely based within the contiguous United States, we would like this person to be able to work during Pacific Time business hours.

Responsibilities of the Cell Therapy Case Manager includes:

• Serves as single-point-of-contact for Authorized Treatment Centers (ATC) who is accountable for all cases from patient registration through final product delivery, within defined geography

• Acts as a knowledgeable, trusted and dependable partner to ATCs demonstrating exceptional communication and tele-management skills

• Flexibility to cover/provide support for other Case Managers outside of regular working hours and over Holidays and weekends as necessary

• Manages communications with ATC providers (including but not limited to enrolling healthcare providers, financial coordinators, cell and apheresis lab staff and administrative champions) and internal Kite team members (including but not limited to field teams, internal logistics and supply chain, medical, site quality and site planning partners)

• Effectively communicates critical case-related information to healthcare providers within ATC in an empathetic and clear manner to appropriately manage expectations

• Completes all required Case Manager training and demonstrate exceptional knowledge and seamless navigation of Kite systems, policies, procedures and work instructions

• Troubleshoots issues with internal or external partners working collaboratively and with a sense of urgency

• Attends meetings (virtually and/or in person) to assist with training and activation of new ATCs

• Participates in regular Case Manager, POD, or other customer meetings on an as needed basis

Basic Qualifications:

Masters Degree and 3 years of experience

OR

Bachelor’s Degree and 5 years of experience

OR

Associate’s Degree and 7 years of experience

OR

High School Degree / GED and 9 years of experience

Preferred Qualifications:

• Proven ability to work exceptionally well across a matrix organization and be a team player

• Exceptional oral and written communication skills

• Open to occasional travel during site onboarding process and ad hoc meetings (<10%)

• 5 years working within a healthcare or pharmaceutical environment, directly interacting with healthcare providers and/or patients

• 2 years of Case Management or Care Coordination experience in a hospital setting for patients receiving complex therapies

• Nursing, social work, and/or commercial operations background

• Experience working with complex IT systems or portals that support customer service, health care scheduling, supply chain management, and call center

• Familiarity with working in a heavily regulated, quality-control driven environment (e.g. following strict SOPs when available, and extrapolating key principles to situations not defined)

• Basic knowledge of reimbursement landscape for hospital/buy and bill setting including understanding of benefit investigations, prior authorizations, appeals

• Demonstrated problem solving and customer service skills

• Ability to establish effective relationships with a wide range of internal cross-functional teams, healthcare provider team(s) and ATCs

• Bilingual - Spanish preferred

The salary range for this position is: $90,695.00 - $117,370.00. Gilead considers a variety of factors when determining base compensation, including experience, qualifications, and geographic location. These considerations mean actual compensation will vary. This position may also be eligible for a discretionary annual bonus, discretionary stock-based long-term incentives (eligibility may vary based on role), paid time off, and a benefits package. Benefits include company-sponsored medical, dental, vision, and life insurance plans*.

For additional benefits information, visit:

https://www.gilead.com/careers/compensation-benefits-and-wellbeing

• Eligible employees may participate in benefit plans, subject to the terms and conditions of the applicable plans.

For jobs in the United States:

As an equal opportunity employer, Gilead Sciences Inc. is committed to a diverse workforce. Employment decisions regarding recruitment and selection will be made without discrimination based on race, color, religion, national origin, gender, age, sexual orientation, physical or mental disability, genetic information or characteristic, gender identity and expression, veteran status, or other non-job related characteristics or other prohibited grounds specified in applicable federal, state and local laws. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact ApplicantAccommodations@gilead.com for assistance.

For more information about equal employment opportunity protections, please view the 'Know Your Rights' poster.

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