Associate Director Customer Experience and Systems Solutions

Job Description

We’re here for one reason and one reason only – to cure cancer. Every moment is dedicated to developing treatments and every action moves us one step closer to our goal. We’ve made incredible scientific breakthroughs and our pioneering personalized CAR T-cell therapies have changed the paradigm. But we're not finished yet.

Join Kite, as we make even bigger advances in cancer therapies, and help shape where our business and medical science goes next.

We believe every employee deserves a great leader. People Leaders are the cornerstone to the employee experience at Gilead and Kite. As a people leader now or in the future, you are the key driver in evolving our culture and creating an environment where every employee feels included, developed and empowered to fulfil their aspirations. Join Kite and help create more tomorrows.

Job Description

Kite, a Gilead Company, is a biopharmaceutical company engaged in the development of innovative cancer immunotherapies. The company focuses on chimeric antigen receptor and T cell receptor engineered cell therapies.

Everyone at Kite is grounded by one common goal – curing cancer. Every day, we aim to establish a direct line between that purpose and our day-to-day work.

We are creating Kite together, with the recognition that the best teams are built by the best people. We maintain an attitude of curiosity, and creativity with each challenge as we develop a new market for cancer therapies. We appreciate and respect one another, and most importantly, we don’t take success for granted. While we’ve come a long way to make what others viewed as impossible, possible, we know one thing is certain. Today is just the beginning.

The Associate Director, Customer Experience and Systems, will be responsible for supporting the design, readiness, and deployment of enterprise systems (particularly Kite Konnect) in support of launch activities for new markets in the International Region. The individual will partner with global and local cross-functional partners. The role is based on site in Santa Monica - CA and will report to Kite’s International General Manager.

Responsibilities will include, but are not limited to, the following:

• Gather market-specific business requirements for key enterprise systems in partner with other Kite /Gilead colleagues

• Partner with Kite cross-functional teams (e.g., marketing, field sales, supply chain, IT, etc.) in strategic development, planning, communications and execution of key projects and programs related to the customer experience and commercial IT systems.

• Facilitate alignment with local affiliate cross-functional teams to maximize global coordination while accommodating local needs

• Support working sessions with key affiliate market stakeholders to gather requirements, particularly regarding customer preferences and norms

• Collaborate with key vendor partners on the iterative design, build, and deployment of enterprise systems to the market affiliates

• Participate in global launch readiness working sessions and align timelines with key stakeholders and interdependencies as needed.

Additional Required Skills:

• GMP enterprise technology experience
• Experience working with global partners and customers across different time zones and cultures, deploying platforms to international customers
• Excellent and demonstrable command of written and spoken Japanese and English and proficiency at communicating verbally and in written form
• Experience working in a regulated environment, particularly the pharma and life sciences industry
• Background or a solid appreciation of working with the Salesforce platform
• Experience defining business requirements for enterprise systems and potential implications (tactical and/or strategic)
• Experience interacting with customers (e.g., KOLs, provider institutions) and working cross-functionally
• Proficiency with MS Office Suite

Basic Qualifications:

High School Degree and Fourteen Years’ Experience

OR

Associate’s degree and Twelve Years Experience

OR

Bachelor's Degree and Ten Years’ Experience

OR

Masters' Degree and Eight Years’ Experience

OR

PhD and Two Years’ Experience

Preferred Qualifications:

• Bachelor’s Degree with 10 years of relevant experience in Customer Experience areas of the Pharmaceutical Industry
• Demonstrated record of identifying issues, seeking solutions, and working both independently and collaboratively
• Demonstrable command of written and spoken Japanese and English and proficiency at communicating verbally and in written form
• Deep knowledge and understanding of Japan, the Japanese healthcare environment, and Japanese HCP customer requirements
• Knowledge and understanding of other international markets in Latin America, Middle East and Asia, their healthcare environment, and HCP customer requirements
• Efficient, organized, and able to handle short timelines in a fast-paced environment
• Enterprise software implementation or technical consulting experience
• Familiarity with Agile methodology
• Salesforce platform certifications highly considered
• Knowledge of the healthcare environment in other countries, particularly other east Asian countries
• Proficiency in languages in addition to English

People Leader Accountabilities

• Create Inclusion - knowing the business value of diverse teams, modeling inclusion, and embedding the value of diversity in the way they manage their teams.
• Develop Talent - understand the skills, experience, aspirations, and potential of their employees and coach them on current performance and future potential. They ensure employees are receiving the feedback and insight needed to grow, develop, and realize their purpose.
• Empower Teams - connect the team to the organization by aligning goals, purpose, and organizational objectives and holding them to account. They provide the support needed to remove barriers and connect their team to the broader ecosystem.

The salary range for this position is: $165,495.00 - $214,170.00. Kite considers a variety of factors when determining base compensation, including experience, qualifications, and geographic location. These considerations mean actual compensation will vary. This position may also be eligible for a discretionary annual bonus, discretionary stock-based long-term incentives (eligibility may vary based on role), paid time off, and a benefits package. Benefits include company-sponsored medical, dental, vision, and life insurance plans*.

For additional benefits information, visit:

https://www.gilead.com/careers/compensation-benefits-and-wellbeing

• Eligible employees may participate in benefit plans, subject to the terms and conditions of the applicable plans.

Kite is a biopharmaceutical company engaged in the development of innovative cancer immunotherapies with a goal of providing rapid, long-term durable response and eliminating the burden of chronic care. The company is focused on chimeric antigen receptor (CAR) and T cell receptor (TCR) engineered cell therapies designed to empower the immune system's ability to recognize and kill tumors. Kite is based in Santa Monica, CA.

NOTICE: EMPLOYEE POLYGRAPH PROTECTION ACT
YOUR RIGHTS UNDER THE FAMILY AND MEDICAL LEAVE ACT

Kite Pharma will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, (c) consistent with the legal duty to furnish information; or (d) otherwise protected by law.

Our environment respects individual differences and recognizes each employee as an integral member of our company. Our workforce reflects these values and celebrates the individuals who make up our growing team.

Kite Pharma provides a work environment free of harassment and prohibited conduct. We promote and support individual differences and diversity of thoughts and opinion.

For Current Kite Pharma Employees and Contractors:

Please apply via the Internal Career Opportunities portal in Workday.