What are the responsibilities and job description for the Receptionist/Sales Support position at Kitchen Tune-Up Franchise System?
Benefits
Kitchen Tune-Up and Bath Tune-Up deliver innovative kitchen and bath remodels, transforming homes and client experiences nationwide. This position is for our Matthews, NC location. We are seeking a dynamic and client-focused Receptionist/Sales Support to be the welcoming face and voice for our prospective clients. Your responsibilities include managing sales leads, answering calls, qualifying prospects, scheduling consultations, and supporting the sales process with accurate documentation. You will be the vital link between initial inquiry and project scheduling, ensuring every client feels valued and prepared for their remodeling journey. The ideal candidate is personable, highly organized, and committed to building relationships and upholding our standards of service.
Essential Functions
Lead Management & Communication:
Kitchen Tune-Up Uplifts People’s Lives
Kitchen Tune-Up is a kitchen design and remodeling franchise system of committed professionals. Our remodeling experts update, uplift and upgrade kitchens utilizing our 5 Trustpoints to create an experience second to none. Our 5 Core Services include our exclusive 1 Day Wood Restoration Tune-Up, Cabinet Re-Facing, Redooring, Cabinet Painting, and Custom Cabinets.
While the kitchen is the heart of the home, our people are the heart of our company. At Kitchen Tune-Up our people are valued. Each day we work and collaborate to uplift our customers’ homes as well as the lives of our people.
Find yourself an uplifting opportunity and join our team!
The positions on this website, unless otherwise indicated, are posted by Kitchen Tune-Up® franchisees. Kitchen Tune-Up® franchises are independently owned and operated businesses and if you accept a position with an Kitchen Tune-Up® franchisee, you are employed by that franchisee, and not by franchisor HFC KTU LLC, nor any of its parents or affiliates. The hiring franchisee is solely responsible for all employment decisions including hiring, termination, discipline, compensation and benefits and HFC KTU LLC and its parents and affiliates have no input or involvement in such matters. HFC KTU LLC does not receive, review or store any applications for employment. Any questions about posted positions or the hiring process must be directed to the Kitchen Tune-Up® franchisee posting the position.
- 401(k)
- 401(k) matching
- Paid time off
Kitchen Tune-Up and Bath Tune-Up deliver innovative kitchen and bath remodels, transforming homes and client experiences nationwide. This position is for our Matthews, NC location. We are seeking a dynamic and client-focused Receptionist/Sales Support to be the welcoming face and voice for our prospective clients. Your responsibilities include managing sales leads, answering calls, qualifying prospects, scheduling consultations, and supporting the sales process with accurate documentation. You will be the vital link between initial inquiry and project scheduling, ensuring every client feels valued and prepared for their remodeling journey. The ideal candidate is personable, highly organized, and committed to building relationships and upholding our standards of service.
Essential Functions
Lead Management & Communication:
- Respond promptly and professionally to all incoming calls and web inquiries.
- Conduct outbound follow-ups on new leads and older proposals, ensuring every potential client receives timely attention.
- Qualify prospective clients by asking targeted questions to understand their needs and suitability for Bath Tune-Up or Kitchen Tune-Up services.
- Confidently answer basic client questions and schedule qualified prospects for consultations with our sales team.
- Ensure all sales paperwork is accurately completed and ready for the production team.
- Coordinate and schedule site visits for information gathering before production begins.
- Maintain organized records of leads, communications, appointments, and documentation.
- Collaborate with the sales and production teams to ensure seamless handoff and workflow, supporting all pre-scheduling activities.
- Bachelor’s degree or equivalent experience preferred.
- 1-2 years’ experience in a receptionist, sales support, or client service role.
- Be able to boldly ask for help when needed and recommend any additional training they feel necessary.
- Excellent phone and communication skills, with a customer-first attitude.
- Highly organized with strong attention to detail and follow-through.
- Proficient with CRM systems, and office software.
- Experience qualifying leads and scheduling appointments is a plus.
- Ability to multitask and thrive in a fast-paced, remote environment.
Kitchen Tune-Up Uplifts People’s Lives
Kitchen Tune-Up is a kitchen design and remodeling franchise system of committed professionals. Our remodeling experts update, uplift and upgrade kitchens utilizing our 5 Trustpoints to create an experience second to none. Our 5 Core Services include our exclusive 1 Day Wood Restoration Tune-Up, Cabinet Re-Facing, Redooring, Cabinet Painting, and Custom Cabinets.
While the kitchen is the heart of the home, our people are the heart of our company. At Kitchen Tune-Up our people are valued. Each day we work and collaborate to uplift our customers’ homes as well as the lives of our people.
Find yourself an uplifting opportunity and join our team!
The positions on this website, unless otherwise indicated, are posted by Kitchen Tune-Up® franchisees. Kitchen Tune-Up® franchises are independently owned and operated businesses and if you accept a position with an Kitchen Tune-Up® franchisee, you are employed by that franchisee, and not by franchisor HFC KTU LLC, nor any of its parents or affiliates. The hiring franchisee is solely responsible for all employment decisions including hiring, termination, discipline, compensation and benefits and HFC KTU LLC and its parents and affiliates have no input or involvement in such matters. HFC KTU LLC does not receive, review or store any applications for employment. Any questions about posted positions or the hiring process must be directed to the Kitchen Tune-Up® franchisee posting the position.
