What are the responsibilities and job description for the Project Manager- Bath Unit position at Kitchen Magic?
Who We Are
Kitchen Magic is a family-owned kitchen remodeling company based in Nazareth, PA. For over 40 years, we’ve helped homeowners across the Northeast transform their kitchens with high-quality, custom solutions.
With our own manufacturing facility and a steady stream of confirmed appointments from our in-house marketing team, our bath unit is fully supported to succeed. We’ve been named the #1 Kitchen Remodeling Company by Qualified Remodeler Magazine eight times and voted a Top Workplace for ten years, which reflects our strong culture and people-first values.
Position Summary: The Project Manager – Bath Unit supports the functionality, growth and profitability of Kitchen Magic’s bath remodeling division. This role is responsible for taking projects sold and expediting them to completion while maintaining a strong customer service impression. The role will also be influential in validating the efficiency and success of the bath product line. The Bath Project Manager works cross-functionally to improve customer conversion, oversee project quality, and ensure customer satisfaction, in pursuit of growing this bath division for long-term success.
Job Responsibilities:
- Product development with Marketing teams, validating our product selections to improve sales, profit and effective installations
- Vendor management with Marketing and Purchasing to introduce and set up new products and vendors while determining our best associated costs.
- Oversee and ensure appropriate supply chain for suppliers are meeting demands from Bath products
- Inspect projects for opportunities to improve customer experience and reduce customer concerns. Involvement in escalations needing resolution while fostering a customer centric culture and handling escalations with empathy and urgency.
- Partner with FOMs to ensure staffing of appropriate quality installers for Bath projects
- Inventory & delivery management of bath products and review with production
- Other job responsibilities as assigned.
Qualifications and Experience Required:
- Education Required: High School Diploma/GED required
- Years of experience: 3 years of experience in home remodeling; 3 years of bath experience and 3 years of project management experience preferred.
- Certifications: None required
- Physical requirements: Must be able to work in an office environment, sit for up to 8 hours per day, and stand or walk for short periods of time as needed. Must be able to lift up to 30lbs occasionally.
- Skill requirements:
- Strong knowledge of bath remodeling, both technical and product
- Project management skills
- Strong leadership, communication, and cross-functional collaboration skills
- Customer-focused mindset with a track record of improving customer satisfaction
- Experience with budgeting, expense management, and vendor negotiations