Showroom & Client Experience Manager

Showroom & Client Experience Manager

Job OverviewShowroom Manager

Kitchen Kraft | Columbus, OH

Join One of Columbus' Premier Design-Build Remodeling Firms

Kitchen Kraft has been designing and remodeling luxury kitchens, baths, and whole-home renovations throughout Central Ohio for over 30 years. We are seeking a highly organized, outgoing, and detail-oriented Showroom Manager to become the face of our showroom and help create an exceptional experience for every client who walks through our doors.

This is far more than a receptionist position. You will play a key role in keeping our showroom operating smoothly, supporting our designers and sales team, coordinating vendors, and ensuring our displays always reflect the high standards our company is known for.

If you enjoy working with beautiful products, appreciate great design, love organization, and take pride in creating outstanding customer experiences, we'd love to meet you.

Responsibilities

• Greet clients and create a warm, professional first impression
• Manage the daily operations of our showroom
• Answer and direct incoming phone calls and emails
• Schedule appointments for designers and sales staff
• Coordinate showroom meetings and client visits
• Maintain showroom cleanliness, organization, and presentation
• Work with cabinet, countertop, appliance, plumbing, lighting, and hardware vendors
• Coordinate new displays, sample updates, and discontinued products
• Organize and maintain all product samples and literature
• Order and track showroom supplies
• Assist with vendor events, educational seminars, and showroom functions
• Help coordinate marketing materials and promotional displays
• Maintain CRM and client records
• Support the sales and design team with administrative tasks
• Assist in keeping projects moving through internal processes
• Identify opportunities to improve showroom efficiency and organization

Qualifications

• 3 years of administrative, showroom, hospitality, or customer service experience
• Outstanding communication and interpersonal skills
• Professional appearance and demeanor
• Highly organized with exceptional attention to detail
• Ability to multitask in a fast-paced environment
• Strong computer skills including Microsoft Office and Google Workspace
• Experience with CRM software is a plus
• Interior design, kitchen & bath, furniture, luxury retail, or construction industry experience is preferred but not required

What We're Looking For

We're looking for someone who:

• Loves working with people
• Takes ownership and initiative
• Has a positive attitude
• Thrives in a team environment
• Is proactive rather than reactive
• Notices the little details that others overlook
• Enjoys keeping things organized and running efficiently
• Represents our company with professionalism and confidence

Benefits

• Competitive salary based on experience
• Paid holidays
• Paid vacation
• Health insurance contribution
• Dental insurance contribution
• Retirement plan with company match
• Profit sharing
• Monday–Friday schedule
• Beautiful showroom environment
• Opportunity for long-term career growth

About Kitchen Kraft

Kitchen Kraft is one of Central Ohio's premier design-build remodeling firms specializing in luxury kitchens, bathrooms, and whole-home renovations. Our reputation has been built over three decades by delivering exceptional design, outstanding craftsmanship, and an unmatched client experience.

If you're looking for a career—not just a job—and want to be part of an award-winning team that values professionalism, quality, and customer service, we'd love to hear from you.

Pay: $55,789.40 - $67,187.24 per year

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $55,789 - $67,187