What are the responsibilities and job description for the Lodging Captain - Salary position at Kitchen Kettle Foods?
LODGING MANAGER (CAPTAIN)
The Inn at Kitchen Kettle Village
Intercourse, Pa | Full-time | Exempt | $45,000 per Year Salary On-Call Reimbursement
Join our team and be part of something truly special! If you are passionate about making a difference and being part of a team that embraces our values, please apply. We want you on our team!
Vision: Spreading Happiness
Mission: Creating Exceptional Experiences and Lasting Memories
Values: Create WOWs, Embrace Change, Have Fun, Think, Build Relationships, Work Safe Work Smart,
& We Before Me
Perks & Benefits
- Family-owned and operated since 1954
- Medical, Dental, Vision
- 401(k)
- Paid Time Off
- Penn Medicine HealthWorks
- Wellness programs
- Scheduling flexibility for work/life balance
- 20% discount at all Kitchen Kettle Foods and Burnley Enterprise shops
- Learning and development opportunities
What You’ll Do
- Deliver world-class service to all lodging guests and maintain knowledge of guest rooms, Village layout, shops, and attractions.
- Handle guest relations issues in the absence of the Coach or Owner.
- Expertly manage and review the arrival report to ensure accurate communication of arrivals, check-outs, special needs, and requests.
- Master the Book-It-Now booking system, including creating, editing, and canceling reservations via phone, online, email, and walk-ins.
- Troubleshoot all lodging operational equipment, including guest room door locks and booking systems.
- Complete administrative duties, including answering phones, monitoring emails, and responding to guest inquiries.
- Maintain guest rooms in brand-new condition; coordinate housekeeping and routine maintenance; recommend new furniture or fixtures.
- Train new team members on front desk, housekeeping, and administrative procedures.
- Alert the Coach, Owner, or maintenance team about unusual guest concerns, safety issues, or maintenance problems.
- Work flexible schedules including, Fridays, Saturdays, and Sundays, and participate in on-call lodging support.
- Monitor and update operational and instructional materials.
- Ensure all lodging areas (front desk, lobby, guest rooms) are orderly and well-maintained.
- Open and close the lodging lobby as needed.
- Build strong team relationships to ensure guest satisfaction and coordinate solutions for guest complaints.
- Assist the Coach with training and monitoring team members, meet weekly to discuss operations, and perform other duties as assigned.
What You Bring
- Strong communication
- Strong organizational skills
- Problem-solving skills
- Technologically savvy
- Results driven
- Stress management/composure
- Computer skills: Microsoft Excel, Outlook, Word, Teams, Canva
- Ability to adapt to a changing environment
- Coachability
This position works primarily during business hours (Monday–Saturday, 9:00 AM–5:00 PM), with a rotating on-call schedule to provide support outside of business hours. On-call rotations cover 24/7 availability, including Sundays and holidays.
43-45 hours per week rotating on call