What are the responsibilities and job description for the Case Coordinator position at Kisling, Nestico & Redick, LLC?
Description
Position Summary
The Case Coordinator is responsible for the day-to-day operations of new cases. This person reports directly to the Intake Manager and acts under his or her direction.
Essential Duties/Responsibilities:
- Collect list of new cases opened and input data into case management software following established procedures and turnaround time
- Locate and review police reports for accurate information
- Create client files and distribute to appropriate Attorney/Paralegal team
- Scan and attach documents to client file in case management software
- Edit documents, scan and fax
- Add providers from spreadsheet into case management software
- Interact with firm investigators and doctors’ offices
- Answer phones in a high-volume call center
- Regular, consistent, punctual attendance
- Other duties as assigned
Requirements
Required Skills / Abilities:
- Coordination skill to operate office phone, headphones, printers and calculators. Use of computers and related software applications.
- Highly proficient in MS Outlook, Word and Excel.
- High command of English grammar, usage, punctuation, and spelling. Exceptional communication skills
- Ability to work well under pressure and to exercise good judgment
- Strong attention to detail, organized and able to multitask and prioritize workload
Education and Experience:
- High School Diploma preferred
- High volume phone, call center and/or law firm experience is preferred
- Must type no less than 45 WPM
- Prior case management experience preferred
This is a Full-time in-office position Monday - Friday
Kisling, Nestico & Redick is an Equal Opportunity Employer