What are the responsibilities and job description for the Branch Banking Market Leader position at KISH BANK?
Branch Banking Market Leader
The Branch Banking Market Leader provides leadership to multiple branch teams in our Huntingdon, Blair and Centre County locations and is responsible for driving growth, developing talent, strengthening customer relationships, and ensuring a consistent, high-quality customer experience. This role partners closely with branch leaders and business lines to align strategy, execute market initiatives, and support overall organizational goals.
This is an opportunity for a leader who enjoys coaching teams, building community connections, developing business opportunities, and creating an exceptional banking experience.
What You'll Do
Lead Service Excellence & Culture
- Champion a culture centered on Legendary Service and the Kish Experience.
- Lead branch teams in delivering exceptional service and responsiveness to customers and internal partners.
- Coach and reinforce Kish Standards of Behavior and service expectations.
- Foster a welcoming, customer-focused environment across assigned locations.
- Identify opportunities to enhance customer experiences and improve service quality.
- Address challenges proactively and support solutions that strengthen relationships.
Drive Growth & Business Development
- Lead business development efforts across the assigned market area.
- Coach and develop branch teams in sales effectiveness and relationship building.
- Establish measurable goals and strategies to support market growth.
- Conduct joint business development and customer calls with branch teams and business partners.
- Identify opportunities to attract, retain, and deepen customer relationships.
- Actively participate in sales, marketing, and growth initiatives.
Support Financial Performance & Operational Success
- Develop and manage regional business plans and budgets aligned with strategic goals.
- Monitor market performance and adjust plans based on trends and opportunities.
- Collaborate with branch leaders on branch operations, staffing, and expense management.
- Support overall market performance and accountability for results.
Build Community Relationships
- Represent Kish throughout the communities we serve.
- Participate in networking groups, chambers, nonprofit activities, and community events.
- Build and maintain strong market awareness and community connections.
- Monitor competitor activity and market trends to support strategy development.
Ensure Sound Operations & Risk Management
- Promote safe, sound, and compliant banking practices.
- Ensure adherence to bank policies, procedures, and regulatory expectations.
- Maintain awareness of compliance, BSA, security, and operational requirements.
- Support audit readiness and protect customer confidentiality.
Lead & Develop Teams
- Coach, develop, and support branch leadership teams.
- Facilitate communication and collaboration across business lines.
- Conduct regular one-on-one meetings, coaching discussions, and performance conversations.
- Encourage growth, accountability, and professional development.
Qualifications
- Bachelor’s degree in Business, Finance, or related field preferred, or equivalent experience
- 5 years of leadership experience in retail banking or financial services strongly preferred
- Experience in branch leadership, consumer lending, business development, and market management
- Experience with budgeting and financial oversight
- Understanding of risk management and regulatory expectations
- Demonstrated success developing teams and achieving sales goals
- Strong communication, leadership, analytical, and relationship-building skills
Why Kish?
At Kish, we believe success comes from strong relationships, exceptional service, and investing in people. We’re committed to creating opportunities for growth while making lives better for our customers, communities, and employees.