What are the responsibilities and job description for the Bank Support Advisor position at KISH BANK?
Join Kish and Help Create Legendary Service
At Kish, we believe making lives better starts with supporting one another. We're looking for a Bank Support Advisor who thrives on solving problems, helping others succeed, and finding ways to make banking easier for employees and customers alike.
This role serves as a central resource for operational support across the organization — assisting with banking systems, troubleshooting, Digital Banking, Cash Management Services, Consumer Lending, training initiatives, and process improvement efforts. If you enjoy being the person people turn to for answers, problem-solving, and support, this role offers the opportunity to make a meaningful impact across the Bank.
As a Bank Support Advisor, you'll work closely with branch teams and operational leaders to improve the employee experience, identify opportunities for efficiency, and help ensure our systems and processes support legendary service.
What You'll Do
Support Branch Banking & Operational Excellence
- Partner with branch leadership to identify knowledge gaps, trends, and training opportunities using support call and ticket data
- Provide operational support and troubleshooting assistance to branch teams across banking products and services
- Help improve employee experience and efficiency through process improvements and innovative problem-solving
- Promote Kish's Standards of Behavior and culture of service excellence
Provide Banking Systems & Product Support
- Support consumer and business deposit products, Digital Banking, Consumer Lending, and Cash Management Services
- Assist employees with navigating systems and resolving product or service questions
- Provide basic system administration support, including password resets and account access assistance
- Escalate technical issues and collaborate with Information Technology teams when needed
- Develop expertise across branch banking systems and tools
Troubleshoot & Resolve Issues
- Serve as a central point of contact to identify, triage, and resolve operational and system-related issues
- Work with internal teams and external vendors to resolve questions and improve service delivery
- Coordinate communication and follow-up to ensure timely issue resolution
Support Compliance, Training & Resources
- Help ensure operational processes reflect regulatory and compliance updates
- Update procedures, manuals, matrices, and resource materials
- Create tools and training resources that support employee knowledge and success
- Support onboarding, training initiatives, and ongoing learning opportunities
Customer Support Responsibilities
- Support and staff the ATM Live Banker solution
- Deliver a meaningful, responsive, and consistent customer experience
- Serve customers and coworkers with professionalism and care
What We're Looking For
- 1–3 years of banking, financial services, or banking operations experience
- Experience supporting branch operations, digital banking, deposit products, consumer lending, or customer service preferred
- Strong technology aptitude with proficiency in Microsoft Word, Excel, and PowerPoint
- Strong troubleshooting and problem-solving skills
- Excellent communication and relationship-building abilities
- Ability to think critically and approach challenges creatively
- Strong organizational skills and attention to detail
- Commitment to Kish's Standards of Behavior and Legendary Service philosophy
Why Kish?
At Kish, we work to make lives better — for our customers, communities, and each other. We value relationships, collaboration, innovation, and continuous growth. You'll have the opportunity to work with teams across the organization while helping improve systems, processes, and experiences that impact employees and customers every day.
Learn more about our benefits at mykish.com/careers.
Kish is an Equal Opportunity/Affirmative Action Employer Minorities/Females/Disabled/Veterans. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.