Collections Manager

Working at Kirtland CU is more than a job-it's a career, and one in the financial world! We pride ourselves on helping our employees learn, grow, and advance in any direction they choose. We offer a highly competitive salary, great benefits package and an energetic, vibrant work environment. Visit our careers page on our website to view our exciting opportunities and our fantastic benefits.

We are currently seeking a Collections Manager to join Kirtland Credit Union!

***Eligible for sign on bonus ***

Join the rest of our teammates and become eligible for a generous benefits package that we offer:

• Medical, Dental and Vision Insurance
• 401(k) Retirement savings program that includes employer match.
• Paid time off with accrual starting from day one.
• Tuition Reimbursement for College Degrees
• Employee Clothing Advance
• 11 Paid holidays off during the year!
• Fitness Reimbursement Program
• Employee Assistance Program
• Short- and Long-Term Disability
  
  
  

This is what we would like you to do:

Responsible for managing operations and employees of the Account Resolution Department. Oversee all internal collections functions including the handling of loan and credit accounts that are late, potentially delinquent, or delinquent, as well as share accounts which are overdrawn or charged off. Ensures loss mitigation programs for investor-held mortgages are offered and implemented per applicable guidance. Assists in the resolution of difficult and complex member account situations. Directs repossessions and the disposition of repossessed Credit Union assets including autos and real estate. Performs periodic evaluation of collections policies and procedures and modify as needed. Ensures that established policies, procedures, and legal requirements are followed. Trains, directs, and appraises team members. Supports the strategic objectives of the credit union and ensures that services are delivered professionally and efficiently.

These are what your duties and responsibilities will be:

• Assumes responsibility for the development and implementation of Account Resolution Department policies, procedures, and planning.
• Assumes responsibility for the effective and efficient administration and performance of collections and account resolutions functions, ensuring optimal performance.
• Effectively sets expectations and goals and provides ongoing performance management with team members. Coaches and mentors to ensure optimal performance.
• Develops familiarity with Credit Union’s collections system and other systems/applications which house and/or report on Credit Union loans, as well as how data is transmitted across such systems. Use system knowledge to help train staff and to support and participate in system upgrades and optimization efforts.
• Assumes responsibility for ensuring that professional business relationships are established and maintained with Credit Union employees, members, the community, and with trade and governmental organizations.
• Assumes responsibility for related duties as required or assigned.
  
  
  

Can you to bring to the table:

• High school graduate or equivalent.
• Bachelor’s degree in business and finance , preferred.
  
  
  

Required Knowledge:

• Thorough knowledge of collections, servicing, foreclosure, bankruptcy procedures, and legal requirements.
• Understanding of Credit Union lending programs, policies, and default enforcement clauses.
• Minimum years of progressive collections experience including consumer loans, mortgages, home equity loans, unsecured loans, and credit cards, preferred .
• Minimum two years of supervisory experience, preferred .
  
  
  

Skills and Abilities:

• Excellent communication and public relations skills.
• Ability to address irate members in a professional and resolution-oriented manner.
• Available for all KCU operating hours
• Maintain professional appearance and conduct.
• Multi-task oriented.
• Problem solving abilities.
• Ability to work in stressful, high-pressure situations.
• Solid analytical and negotiating skills.
• Strong leadership and management abilities.
• Strong management skills.
• Ability to operate a PC.
• Ability to stand and sit for 8-hour shifts.
• Ability to work in an office/cubical environment.
  
  
  

To apply for this exciting opportunity, visit our careers page at www.kirtlandcu.org/careers

Kirtland Credit Union is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.