What are the responsibilities and job description for the Operations Assistant position at Kirkland & Ellis?
About Kirkland & Ellis
At Kirkland & Ellis, we don’t just meet the standard for legal excellence — we set it. Our culture is built on teamwork, ingenuity and an unwavering commitment to continuous growth. We tackle the most sophisticated legal challenges with bold ideas and innovative solutions, powered by the exceptional experience and ambition of our 7,000+ people, including 4,000+ attorneys, across 23 offices worldwide. Our dedicated professionals share our lawyers’ commitment to excellence and show up each day to do meaningful work that helps drive global business, investment and innovation forward.
What You’ll Do
As an Operations Assistant, you’ll play a vital role in keeping our Nashville office running smoothly by supporting key functions across Operations, Digital Production, Guest Services, Supplies/Purchasing, and Safety/Security. This is a hands-on, highly visible position that requires initiative, adaptability, and sound judgment, with opportunities to collaborate across teams and deliver exceptional service to attorneys, staff, and clients.
• Digital Production & Print Operations – Manage digital service job tickets, perform complex print and processing tasks, and operate production printers, scanners, and copiers while ensuring accurate daily billing and file conversions.
• Facilities Support & Office Operations – Perform general maintenance and repairs, coordinate office moves, and set up workspaces, conference rooms, and new hire stations to support a seamless workplace experience.
• Mailroom & Logistics Coordination – Track and manage courier deliveries, process incoming and outgoing mail, handle specialized packaging requests, and ensure accurate routing of all items.
• Guest Experience & Front Desk Support – Deliver a welcoming, professional experience by greeting guests, managing building access, issuing temporary credentials, and coordinating conference room reservations through the Event Management System.
• Safety & Security Coordination – Partner with the Physical Security team to support emergency preparedness efforts, including training sessions and life safety drills.
• Property Management Liaison – Collaborate with building management and internal teams to resolve facility-related requests and maintain an efficient work environment.
• Customer Service Excellence – Monitor shared inboxes, respond to requests, and coordinate internal and external resources to deliver timely, high-quality service.
• Reporting & Continuous Improvement – Provide regular updates and reports, stay informed on industry trends, and support ongoing operational improvements.
What You’ll Bring
• Education – Bachelor’s degree preferred, or equivalent hands-on experience.
• Experience – At least 3 years of experience in Operations or Digital Production, ideally within a combined mailroom and print environment.
• Operational Expertise – Strong knowledge of mailroom logistics, print production processes, and facilities support.
• Adaptability & Reliability – Ability to manage shifting priorities, flexible schedules, and occasional overtime in a dynamic environment.
• Customer Focus – Proven track record of delivering exceptional service with measurable impact.
• Relationship Building – Strong interpersonal skills with the ability to collaborate effectively across teams and with legal professionals.
• Communication Skills – Clear and effective written and verbal communication, with the ability to simplify complex information.
If you’re ready to take on a dynamic role where your organizational skills and service mindset make a daily impact, we’d love to hear from you!
How to Apply
Thank you for your interest in Kirkland & Ellis LLP. To complete an application and submit your resume, please click "Apply Now."
Don't meet every job requirement? That's okay! If you're excited about this role but your experience doesn't perfectly fit every qualification, we encourage you to apply anyway. You may be just the right person for this role or others at Kirkland.
Equal Employment Opportunity
All employment decisions, including the recruiting, hiring, placement, training availability, promotion, compensation, evaluation, disciplinary actions, and termination of employment (if necessary) are made without regard to the employee’s race, color, creed, religion, sex, pregnancy or childbirth, personal appearance, family responsibilities, sexual orientation or preference, gender identity, political affiliation, source of income, place of residence, national or ethnic origin, ancestry, age, marital status, military veteran status, unfavorable discharge from military service, physical or mental disability, or on any other basis prohibited by applicable law. #LI-Onsite #LI-SB1