Front Desk Associate

Job Summary
As a Front Desk Associate, you will be the welcoming face of our office, creating memorable experiences for patients from the moment they arrive. Your energetic and friendly demeanor will ensure smooth check-ins, provide exceptional patient services, and handle a variety of front desk operations with confidence. This role offers an exciting opportunity to showcase your hospitality management skills, multilingual abilities, and dedication to patient satisfaction in a dynamic office environment. Your proactive approach will help foster a warm, inviting atmosphere that keeps patients coming back and getting better.

Responsibilities

• Greet patients warmly upon arrival and assist with check-in and check-out procedures efficiently.
• Manage multi-line phone systems with professionalism, providing information and directing calls as needed.
• Handle patient inquiries, requests, and complaints with enthusiasm and a solutions-oriented mindset.
• Maintain accurate appointment records, update patient profiles, and coordinate room assignments seamlessly.
• Collect any insurance cards from patients and ensuring verification before their first appointment.
• Support night audit processes by reconciling accounts, preparing reports, and ensuring financial accuracy overnight.
• Uphold high standards of phone etiquette and customer service to enhance overall patient satisfaction.

Experience

• Previous experience in medical office management or medical office roles preferred but not required.
• Bilingual or multilingual skills highly desirable to assist diverse patient populations.
• Proven customer service experience in a front desk or customer service setting.
• Familiarity with medical office management software and multi-line phone systems is advantageous.
• Knowledge of insurance guidelines, human anatomy, and customer service experience will set you apart.
• Strong communication skills combined with a positive attitude are essential for success in this energetic role.

Job Type: Full-time

Pay: $12.00 - $17.00 per hour

Expected hours: 34 – 40 per week

Application Question(s):

• What medical training or medical office experience do you have that would qualify you for this position?
• What qualities do you possess that would make you a valuable asset to our office?

Education:

• High school or equivalent (Required)

Experience:

• medical: 1 year (Preferred)

Language:

• Spanish (Preferred)

Shift availability:

• Day Shift (Required)

Ability to Commute:

• Athens, TX 75751 (Required)

Work Location: In person

Salary : $12 - $17