Customer Service Rep - MSS

Customer Service Representative – Lafayette, IN

Mechanical Solutions and Services

Are you a customer-focused professional who enjoys problem-solving, building relationships, and working in a fast-paced environment? Do you thrive on delivering exceptional service and being the trusted resource customers rely on?

If so, we want you on our team.

At Kirby Risk, our Customer Service Representatives play a vital role in helping customers get the products and solutions they need—on time, every time. You’ll join a team that values accuracy, collaboration, and a commitment to excellence.

What You’ll Do As a Customer Service Representative

In this multi-faceted role, you’ll be the go-to contact for customer needs, providing top-tier support and ensuring every interaction reflects the Kirby Risk standard of service.

You’ll

• Deliver outstanding customer service—exceeding expectations and honoring every commitment.
• Partner with outside sales to support customers and strengthen relationships.
• Coordinate with vendors to ensure products are delivered accurately and on schedule.
• Support corporate marketing efforts such as product launches and training events.
• Engage in a variety of responsibilities, including:
• Counter and Inside Sales
• Warehousing and Inventory Management
• Vendor and Customer Communications
• Order Entry and Product Support
  
  

Every day is an opportunity to make a difference for our customers and grow within a company that invests in your future.

What Makes You a Great Fit

• College coursework and/or 2 years of relevant work experience
• Strong written, verbal, and interpersonal communication skills
• Detail-oriented with excellent organizational abilities
• Quick learner who’s eager to grow and apply new knowledge
• Experience in business-to-business sales or electrical distribution preferred
  
  

What To Expect In This Role

• Ability to lift up to 50 lbs.
• Valid driver’s license required
• Comfort with multi-line phone systems and warehouse operations
• Experience with inventory management and loading/unloading shipments
• Forklift experience a plus
• Schedule: Monday–Friday, with overtime as needed
  
  

Why Kirby Risk?

Founded in 1926, Kirby Risk is a trusted leader in electrical supply, manufacturing, and mechanical solutions. Our culture is built on hard-working, engaged people who treat each other—and our customers—with respect and urgency.

When you join Kirby Risk, you’re not just taking a job—you’re joining a company where you can build a career.

Benefits That Work For You

We provide a complete package designed to support your health, career, and future:

• Medical, RX, Dental, and Vision insurance
• Life insurance & Employee Assistance Programs
• Tuition reimbursement & on-the-job training
• 401(k) with company match & Profit Sharing
• Paid Time Off (PTO)
  
  

Ready to help customers keep their operations running at peak performance? Apply today and grow with Kirby Risk Mechanical Solutions and Services.

How To Apply

To be considered for this position, please apply online: https://www.kirbyrisk.com/careers . Email questions to careers@kirbyrisk.com



WHEN APPLYING, PLEASE MENTION WHERE YOU SAW OUR AD

We will acknowledge all resumes received via email and respond to requests for help to complete your application.

Please note: You must have legal status that enables you to work in the U.S. We cannot obtain sponsorship. To be considered for a role, candidates must meet the minimum qualifications.

Equal Opportunity Employer

Please get to know us at www.kirbyrisk.com. or via LinkedIn: https://www.linkedin.com/company/kirby-risk/



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