What are the responsibilities and job description for the Customer Service Manager position at Kirby & Holloway?
Job Overview
We are seeking a dynamic and energetic Customer Service Manager to lead our customer service team and elevate the overall customer experience. In this pivotal role, you will oversee daily operations, ensure exceptional service delivery, and foster a positive environment that encourages teamwork and continuous improvement. Your leadership will drive customer satisfaction, operational efficiency, and team development, making a significant impact on our company's success.
Duties
- Manage and supervise the customer service team, providing guidance, coaching, and performance feedback to ensure high standards of service excellence
- Develop and implement customer service policies, procedures, and standards to enhance overall customer satisfaction
- Handle escalated customer inquiries and complaints with professionalism, negotiation skills, and a focus on resolution
- Recruit, interview, onboard, and train new team members to build a motivated and skilled workforce
- Oversee daily store operations including inventory management, POS (Point of Sale) systems, cash handling, and merchandising activities
- Coordinate scheduling shifts for staff to ensure optimal coverage during peak hours and manage operational workflows efficiently
- Monitor sales performance, retail math metrics such as pricing and sales targets, and prepare reports for management review
- Contact current clients for weekly orders
- Calculate daily production requirements
Requirements
- Proven management experience within the retail industry or customer service environment with supervising responsibilities
- Strong leadership skills with the ability to motivate and develop a diverse team
- Excellent communication skills in multiple languages or bilingual proficiency preferred to serve a varied customer base
- Demonstrated experience in recruiting, training & development, employee orientation, and performance management
- Knowledge of inventory control, purchasing processes, bookkeeping, payroll administration, and cash handling procedures
- Familiarity with POS systems, retail math calculations (pricing, sales), merchandising strategies, and operational management practices
- Ability to handle difficult situations with tact during negotiations or conflict resolution
- Strong organizational skills with attention to detail in store management tasks such as stocking, inventory management, and marketing initiatives
- Experience in retail sales environments such as grocery stores and food service
- Proficiency in time management and multitasking to oversee shift operations effectively
Join us as a Customer Service Manager where your leadership will inspire teams to deliver outstanding service while driving operational success. We value energetic professionals who are passionate about creating memorable customer experiences through effective management and innovative solutions.
Pay: $60,000.00 - $65,000.00 per year
Benefits:
- Paid time off
Work Location: In person
Salary : $60,000 - $65,000