Front Desk Coordinator

Benefits:

• Employee discounts
• Paid time off
• Wellness resources
  
  
  

Position Summary

The Front Desk Coordinator is responsible for overseeing all front desk operations and staff in a fast-paced chiropractic office. This role ensures exceptional patient experiences, efficient daily operations, and seamless communication between patients, providers, and administrative teams. The Front Desk Coordinator serves as a leader, problem-solver, and primary point of accountability for front desk performance, scheduling accuracy, and patient flow.

Key Responsibilities

Front Desk Operations

• Oversee daily front desk functions to ensure smooth, efficient clinic operations
• Manage patient check-in and check-out processes with professionalism and accuracy
• Ensure appointment schedules are optimized for provider availability and patient flow
• Monitor wait times and proactively address bottlenecks or patient concerns
• Maintain a clean, organized, and welcoming front desk environment
  
  
  

Staff Leadership & Management

• Supervise, train, and support front desk staff to ensure consistent performance
• Create and manage front desk schedules, coverage, and time-off requests
• Set clear expectations, provide coaching, and conduct performance feedback
• Foster a positive, patient-centered, servant leadership team culture
• Address staff issues and escalate concerns to management when appropriate
• Assist with on-boarding and training new front desk team members
• Leading our team with core values of integrity, willingness, people first, having fun and being proud to be chiropractic healthcare leaders in our community
  
  
  

Patient Experience & Communication

• Serve as the primary escalation point for patient questions, concerns, and complaints
• Ensure a high standard of customer service and professionalism at all times
• Educate patients on office policies, care plans, scheduling, and payment expectations
• Maintain strong communication between front desk staff, chiropractors, and clinical directors/lead team
  
  
  

Qualifications

• High school diploma or equivalent required; associate’s or bachelor’s degree preferred
• Minimum of 2–3 years of front desk or administrative experience, preferably in a healthcare or chiropractic setting
• Prior supervisory or leadership experience strongly preferred
• Strong organizational, multitasking, and problem-solving skills
• Excellent verbal and written communication skills
• Proficiency with scheduling software, EMR systems, and Microsoft Office
• Knowledge of insurance verification and patient billing processes is a plus
  
  
  

Skills & Attributes

• Professional, friendly, and patient-focused demeanor
• Strong servant leadership and team-building abilities
• Ability to thrive in a fast-paced, patient-centered environment
• High attention to detail and accountability
• Confident decision-maker with a proactive mindset