Customer Success Manager

Kira is transforming how people learn by using AI to empower teachers to deliver personalized learning at scale. We’re backed by top investors and driven by a team that is deeply passionate about using technology to change education.

Your job is to ensure teachers and students adopt and love Kira’s platform, while translating their feedback and insights into product evolution. 

This is a highly cross-functional role that sits at the intersection of product, growth, and customer success. This is not a “keep-the-lights-on” customer role - it’s a strategic position for someone who loves to think deeply about product-market fit, solve hard problems, and deliver transformative experiences to customers using AI.

• Deliver strategic implementations: diagnose customer workflows, identify friction points, and design solutions that maximize impact using Kira’s AI platform.
• Be as a product consultant: analyze adoption metrics, run pilots, test hypotheses, and collaborate with product and engineering to iterate rapidly.
• Serve as a trusted strategic partner: advise school district leaders on how to integrate AI effectively into their workflows and strategy.
• Own customer outcomes: define success metrics, measure performance, and ensure each customer sees measurable value and delightful experiences.

• A problem-solver: you love breaking down ambiguous problems, finding the root cause, and moving fast to solutions, while ensuring those solutions are durable and scalable.
• Product-minded: you’re energized by understanding how things work and how to make them work better.
• Analytical: you use metrics, feedback, and structured analysis to inform priorities and decisions.
• An excellent communicator: you can navigate conversations from the C-suite to the classroom, simplifying complexity without losing depth.
• Curious and adaptive: you thrive in environments where the path isn’t fully defined and enjoy turning new challenges into opportunities.
• Experience in customer success, consulting, product strategy, or operations within tech or SaaS environments is a plus - but what matters most is your horsepower, clarity of thought, and drive for excellence.
• (Bonus) Exposure to AI, product management, or user research environments.



• Competitive compensation and equity. For applicants in the US, the salary range for this role is $100,000 - $150,000, depending on relevant considerations like professional experience and related skillsets.
• Medical, dental, vision and life insurance, including a medical insurance plan with 100% coverage of employee premiums.
• Flexible PTO policy and company holidays
• And more to come!