Manager of Technology Support

Who We Are

KIPP SoCal Public Schools is a nonprofit organization that operates 20 tuition-free, open-enrollment charter public schools, within 20 Local Education Agencies (LEA), educating more than 10,000 students and supporting 6,800 alumni to and through college and beyond.

What We Believe

KIPP SoCal believes that the purpose of education is for liberation. This means that we see, develop, and inspire the limitless potential in each and all of our KIPPsters.

What We Do

At KIPP SoCal we build trusting relationships that are strengthened by high expectations and collaboration alongside laughter and joy. We set ambitious goals and hold each other accountable for students achieving their greatest potential. We work together with each other and in partnership with families and communities in the active pursuit of a more equitable world. We do the right thing, even when it's not always comfortable standing up and speaking out against anti-blackness, racism, oppression, and injustice. We persevere through obstacles and treat failure as an opportunity to learn and grow.

Position Overview

The Manager of Technology Support plays a vital role in ensuring the effective delivery of technology support services to students, educators, and staff at KIPP SoCal Public Schools. The manager works closely with the Director of Information Technology to align the team’s objectives with the strategic vision of the IT department. While the role focuses on supporting and incorporating the director’s strategy into day-to-day operations

You Should Apply If

You’re passionate about leveraging technology to enhance education and improve the daily experiences of teachers, students, and staff.

You’re a strong communicator and have experience managing or leading technical teams with an emphasis on collaboration and efficiency.

You thrive in fast-paced environments and are adept at managing competing priorities.

You have a strong understanding of educational technologies and support best practices.

You enjoy being a part of a larger mission and are excited about contributing to a school system that is committed to educational excellence.

This is more than a technology role—it’s an opportunity to drive impact in education. At KIPP SoCal, you’ll be part of a mission-driven team committed to equity, innovation, and student success. If you’re a tech leader passionate about education and customer-centric IT service, we encourage you to apply!

• Achieve 85% staff retention among high-performing support team members.

• Lead a highly responsive, customer-focused helpdesk to ensure efficient resolution of technical issues for staff, students, and families. KIPP schools do not discriminate on the basis of race, color, gender, handicap, age, religion, sexual orientation, or national or ethnic origin.
• Implement and manage a helpdesk ticketing system, ensuring timely resolution and escalation of issues as needed.
• Develop and track help desk performance metrics (e.g., response time, resolution rate, satisfaction scores) and continuously optimize for efficiency and user experience.
• Establish clear communication protocols, providing timely updates on support requests to users.
• Foster a culture of service excellence, ensuring solution-oriented, empathetic, and mission-aligned interactions.
• Provide ongoing training and knowledge base resources to improve end-user self-service capabilities.
• Documentation Quality: Maintain up-to-date technical documentation and knowledge base (Target: 100% of processes documented and reviewed quarterly).

• Lead and oversee the Technology Support Team, ensuring efficient response times and high-quality technical assistance while holding team members accountable to performance standards and maintaining high expectations for service excellence.
• Establish and maintain standard operating procedures (SOPs) for troubleshooting, repair, and technical issue resolution.
• Own the end-user device lifecycle, including procurement, configuration, deployment, maintenance, and decommissioning.
• Manage hardware and software assets across the organization, ensuring compliance with security policies and optimizing performance.
• Oversee external vendors and contractors to ensure timely service and cost-effective technology solutions.

• Build and lead a high-performing support team, fostering a culture of excellence, accountability, and continuous learning.
• Provide mentorship and professional development to team members, ensuring they grow their technical and leadership skills.
• Work closely with Network and Systems Teams to escalate and resolve complex technical issues.
• Partner with training teams to ensure all staff receive adequate instruction on technology tools and best practices.
• Foster a culture of collaboration, continuous improvement, and accountability within the team.
• Ensure that all team members understand their roles and responsibilities and have the resources and support needed to succeed.

• Ensure adherence to data privacy and security protocols, including Google Admin Workspace for Education policies.
• Maintain role-based access controls (RBAC) to prevent unauthorized access to sensitive data.
• Conduct periodic audits of system access, asset inventory, and software compliance to mitigate risk.
• Assist in incident response and disaster recovery planning, ensuring the resilience of KIPP SoCal’s technology infrastructure.

• Google Admin Workspace (Gmail, Drive, Classroom, etc.)
• ChromeOS & Android (Chromebooks, Tablets, MDM Solutions)
• Windows & macOS devices
• Classroom & Office Technology (projectors, document cameras, printers, etc.)
• Networking & Security (basic troubleshooting, escalation to Network team as needed) KIPP schools do not discriminate on the basis of race, color, gender, handicap, age, religion, sexual orientation, or national or ethnic origin.
• IT Service Management & Automation (Zendesk, JAMF, BetterCloud)

• Minimum of an associate degree in a technology-related field with at least 3 years of experience in IT support management, including project management responsibilities. (A bachelor’s degree is preferred).
• Willingness to travel across Kipp SoCal’s school sites as needed.
• Experience in an educational or multi-site organization is a plus.
• Proven expertise in Google Admin Workspace and device lifecycle management.
• Experience with helpdesk ticketing systems and IT service management (ITSM) frameworks.
• Strong knowledge of networking fundamentals, hardware troubleshooting, and cloud-based tools.
• Ability to build trusting relationships with internal and external stakeholders.
• Strong problem-solving, decision-making, and project management skills.
• Excellent written and verbal communication skills, with the ability to translate technical concepts for non-technical users.
• Commitment to equity in education and closing the digital divide for students and staff.

• KIPP SoCal Public Schools offers a competitive salary commensurate with experience in a similar position. The salary range for this position is $72,760 - $109,140. New hires are typically brought into the organization at a salary between the range minimum and the salary range midpoint of $90,950 depending on qualifications, internal equity, and the budget allocated for this role.
• 100% of healthcare premium costs covered by employer, dependents added at 50% of the cost
• Employer-paid life insurance401(k) plan with up to 6% match by KIPP SoCal
• Voluntary Benefits (Pet Insurance, Supplemental Life, Accident, Short Term Disability, etc.)
• Generous time off program includes 22 holidays, sick leave and vacation
• Other great benefits (Flexible spending account, EAP, etc.)

KIPP SoCal Public Schools is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation/gender identity, or any other characteristic protected by applicable law.

KIPP SoCal strives to ensure that our careers website is accessible to all, including individuals with disabilities. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please contact us. You can find our contact information on our website, http://www.kippsocal.org/. Information will be sent to a talent acquisition representative who will provide assistance to ensure appropriate consideration in the hiring process.

Salary : $90,950