What are the responsibilities and job description for the Information Technology Support Specialist position at KIPP Philadelphia Public Schools?
Job Description
We are seeking a skilled Information Technology Support Specialist to join our dynamic team in Cincinnati. In this role, you will be responsible for delivering comprehensive technical support, maintaining IT infrastructure, and ensuring the optimal performance of our computer systems and networks.
We are seeking a skilled Information Technology Support Specialist to join our dynamic team in Cincinnati. In this role, you will be responsible for delivering comprehensive technical support, maintaining IT infrastructure, and ensuring the optimal performance of our computer systems and networks.
- Provide first-level and escalated technical support to end-users through help desk ticketing system
- Troubleshoot and resolve hardware, software, and network-related issues
- Install, configure, and maintain computer systems, software applications, and network equipment
- Perform regular system maintenance and updates to optimize performance
- Monitor system health and implement preventive measures
- Create and maintain technical documentation for systems and processes
- Deliver remote desktop support to users across the organization
- Implement and maintain security protocols to protect organizational data
- Collaborate with IT team members to enhance support processes
- Manage user accounts, access permissions, and security rights
- Support virtual machine environments and cloud services
- Assist with mobile device management and support
- Bachelor's degree in Computer Science, Information Technology, or related field
- 2 years of experience in IT support or similar technical role
- CompTIA A , Network , or equivalent technical certifications
- Strong knowledge of computer hardware, software, and networking concepts
- Proficiency in Windows operating systems and Microsoft Office Suite
- Experience with help desk systems and remote desktop tools
- Demonstrated expertise in system monitoring and maintenance
- Basic scripting and automation skills
- Knowledge of cloud services and virtual machine management
- Familiarity with ITIL practices and procedures
- Strong problem-solving and analytical abilities
- Excellent technical documentation skills
- Proven track record of delivering exceptional customer service
- Strong organizational skills with ability to manage multiple priorities
- Excellent verbal and written communication skills
- Collect, process, and analyze data from various sources
- Prepare reports and visualizations to present findings to internal teams
- Support business decisions with data-driven insights
- Collaborate with cross-functional teams to understand data needs
- Maintain and update dashboards for ongoing performance tracking
