What are the responsibilities and job description for the Office Clerk position at KIPP KANSAS CITY?
Job Description
Position Overview:
The Office Clerk partners directly with staff, students, and families of KIPP KC and is responsible for maintaining operational excellence at the school’s main office. As a key member of the School Operations Team, the Office Clerk supports daily administrative, clerical, and customer-service tasks that ensure a welcoming, organized, and efficient school environment. This position reports to the Director of Operations.
Key Responsibilities
Position Overview:
The Office Clerk partners directly with staff, students, and families of KIPP KC and is responsible for maintaining operational excellence at the school’s main office. As a key member of the School Operations Team, the Office Clerk supports daily administrative, clerical, and customer-service tasks that ensure a welcoming, organized, and efficient school environment. This position reports to the Director of Operations.
Key Responsibilities
- Front Office, Reception, & Family Support
- Warmly greet all students, families, staff, and visitors and direct them to the appropriate person or location.
- Answer and route incoming calls; respond promptly to voicemails, emails, and parent messages.
- Respond to parent questions and concerns and elevate to the Principal or Operations Leadership when appropriate.
- Maintain the professional appearance, cleanliness, and organization of the front office.
- Manage mail, packages, faxes, and message distribution for staff and students.
- Track all visitors, tours, and individuals entering the building; ensure safety protocols and sign-in procedures are followed.
- Support families with questions about attendance, enrollment documents, transportation updates, and general school inquiries.
- Attendance & Student Records
- Assist with daily attendance tasks, including tardy check-ins, early dismissals, parent calls, and absence documentation.
- Maintain accurate student records in Infinite Campus and ensure compliance with KIPP KC and state reporting requirements.
- Support enrollment processes by filing documents, verifying forms, and updating student information.
- Office Administration & School Operations Support
- Sort, distribute, and send mail, packages, and internal communications.
- Support student uniform inventory, equipment check-in, and other school-based logistics.
- Assist with printing, copying, scanning, and preparing materials for classrooms and school events.
- Help track office and school supplies; submit requests for replenishment when needed.
- Provide administrative support to the school leadership and operations team as assigned.
- School Culture & Safety
- Monitor front-desk visitor sign-in procedures and ensure all visitors follow safety protocols.
- Uphold confidentiality and follow all KIPP KC policies regarding student and staff information.
- Support a positive school culture by maintaining consistent expectations and demonstrating KIPP values.
- Prior experience working in a school, nonprofit, or customer service-oriented environment preferred.
- Strong organizational skills with the ability to manage multiple tasks in a fast-paced setting.
- Proficiency in Microsoft Office, Google Workspace, and willingness to learn systems such as Infinite Campus.
- Excellent communication skills with the ability to interact effectively with students, families, and staff.
- Demonstrated commitment to equity, teamwork, and service to the KIPP KC community.
- Proficient in speaking, reading, and writing in Spanish and/or Arabic (highly preferred)