Security Manager

SUMMARY
The Security Manager will manage, train, and supervise security officers and EMT's, in performing their daily duties and assignments. Ensure consistent internal and external customer service goals are achieved. Prepare work schedules and strategically deploy staff to create a safe environment for our guests and team members in an efficient manner to assist in reaching safety & security standards, guest satisfaction, workforce strength and compliance goals. Provide encouragement and set high expectations, to ensure a fun, exciting and professional working environment for our staff and a pleasant and entertaining experience for our guests. All duties are to be performed within the guidelines of the organization's policies and procedures, tribal regulations, and all federal/state laws, as needed.

ESSENTIAL DUTIES & RESPONSIBILITIES

1. All Team Members must embrace and deliver Kiowa's Guest Service Standards to every Guest on every shift, as outlined in Orientation, the Team Member Handbook, SOP's, and any other related training.
2. Ensure an exceptional level of service and satisfaction is achieved throughout the properties, exceeding the expectations of external and internal Guests alike in a timely and effective manner.
3. Manage the daily operations of the Security Department and implement and update policies and procedures for the department.
4. Ensure all policies and procedures, laws, Gaming Commission regulations and internal controls are current and adhered to.
5. Maintain communication with Director of Security and collaborate with other senior managers on relevant matters and/or issues to resolve.
6. Manage Casino security activities to ensure the safety and security of casino patrons and employees, as well as the safeguarding of the properties.
7. Plan and prepare an Emergency Action Plan that addresses current or possible threats or security breaches.
8. Supervise all investigations being performed by Security personnel and document accordingly.
9. Maintain temporary/visitor/vendor badge issuance procedures and train the appropriate personnel on tracking, issuance, and related policies.
10. Accurately document and maintain reports of incidents on property and related amenities, as needed.
11. Plan and promote departmental training, safety & security protocols, and guest service standards.
12. Plan and schedule appropriate number of staff for special events, large crowds, and ongoing activities.
13. Assist the Director to formulate and administer departmental budget.
14. Plan, present, and hold regular meetings, as needed.
15. Responsible for hiring, retaining, promoting, performance evaluations, training, disciplining, and terminating employee with concurrence of the Department Director, General Manager and the Director of Human Resources.
16. Must adhere to the safety rules and regulations of the Kiowa Casino and of the Security department.
17. Perform additional duties or projects, as assigned.

The list of essential job functions is illustrative of the minimums ONLY and is not a comprehensive listing of all functions and tasks performed by positions in this class. It does not imply that all positions within the class perform all the duties listed as the maximum expectation, nor does it necessarily list all possible duties that may be assigned.

LICENSES & CERTIFICATIONS

• Ability to obtain and maintain Gaming License is required.
• First Aid and CPR certification (or ability to obtain within three months of hire).
• Valid Driver's License and be insurable on Company's Policy.
• Key positions require knowledge and application of Title 31 reporting requirements.
• Must have the ability to pass comprehensive background check and drug test.

JOB DEMANDS

Physical

The physical demands described here are representative of those that must be met by an employee to successfully perform essential functions of this job.
While performing the job duties, the employee is required to maneuver in all areas of casino and related entity locations when necessary. Ability to talk, hear, stand, sit, walk, climb, balance, stoop, kneel, crouch, and move freely throughout the offices and between buildings or properties for the duration of work hours. Frequently required to use hands to handle or feel objects, tools, or controls, and reach with hands and arms, including lift, carry, push, pull, or move objects, or boxes, up to 50 pounds. Visual acuity to discern and examine text, graphics, color, and symmetry. Speech to communicate clearly, express ideas and convey information in an understandable manner. Ability to hear for listening comprehension and to understand ideas presented through spoken words and sentences. Manual dexterity to operate office equipment and examine documents, records and files. Job may lift, move, carry, and balance heavy objects and involve standing and walking for hours at a time. Job may sit, lift, move, carry, and balance heavy objects and involve standing and walking for hours at a time.
Confer with Human Resources for additional information, as needed.

Mental

Social perceptiveness to assess and understand other's reactions and behavior. Critical thinking to use logic and reasoning, to reach conclusions or optional solutions. Comprehension in assessing, analyzing and processing alpha, numeric and visual data, and the ability to accurately formulate or complete required documents. Mental capacity to monitor sometimes complex situations, to make quick decisions, tolerate stress, and/or conduct tasks under critical deadlines. Ability to concentrate on tasks over a period of time without being distracted.

Work Environment

The characteristics of the work environment described here are representative of those an employee encounters while performing the job functions. Work in, or visit offices, casino operations, assigned outlet, hotel, kitchen, meeting space, convention center, gaming floor, motor vehicle, various amenities, and/or additional entity locations, or external environments, as related to business. Environment includes exposure to second-hand smoke, high noise level, bright lights, and sometimes fluctuating temperatures or weather conditions. Must be able to work irregular or additional hours or shifts, including holidays or weekends, as assigned, to meet business needs.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, and/or ability required.

EDUCATION & EXPERIENCE

• High School diploma or GED is required.
• Bachelor's Degree in Criminal Justice, or related field and 2 years Law Enforcement or Casino Security experience preferred, or AA Degree in related field, and 3 years Law Enforcement or Casino Security experience, or an equivalent combination of education, experience, or training preferred.
• At least 2 years' experience in a supervisory/managerial role is required.
• Working knowledge of the Gaming Industry and the laws and regulations governing gaming operations preferred.

REQUIREMENTS, SKILLS & ABILITIES

• Must be at least 21 years of age.
• Regular and reliable attendance.
• Must be able to work in a fast-paced environment.
• Ability to work cooperatively with all departments and all team members.
• Display leadership qualities and the ability to serve both internal and external customers.
• Must be able to manage departmental budget and control labor and expenses.
• Ability to maintain high confidentiality and a professional demeanor.
• Ability to independently manage multiple tasks in a professional manner.
• Strong computer skills with experience in word processing, databases, and spreadsheets (ability to demonstrate proficiency).
• Strong project management and written communication skills.
• Highly organized, accurate, and detail-oriented with the ability to adapt quickly to changing priorities.
• Excellent verbal communication and interpersonal skills.
• Excellent problem-solving and conflict resolutions skills.
• Ability to independently manage multiple tasks in a professional manner.
• Ability to work independently with minimal supervision and ability to supervise others.

SUPERVISORY RESPONSIBILITIES

Supervise all Security staff.