SUMMARY

The Housekeeper is responsible for cleaning Guest rooms as assigned, ensuring the hotel's established standards of cleanliness and sanitation. Responsible for reporting any maintenance deficiencies and handling Guest requests or complaints. Ensures the confidentiality and security of all Guest rooms. All duties are to be performed within the guidelines of the organization's policies and procedures, tribal regulations, and all federal/state laws, as needed.

ESSENTIAL DUTIES & RESPONSIBILITIES

• All Team Members must embrace and deliver Kiowa's Guest Service Standards to every Guest on every shift, as outlined in Orientation, the Team Member Handbook, SOP's, and any other related training.
• Ensure an exceptional level of service and satisfaction is achieved throughout the properties, exceeding the expectations of external and internal Guests alike in a timely and effective manner.
• Monitor and maintain cleanliness, sanitation, and organization of assigned work area.
• Use correct cleaning chemicals for designated surfaces, according to Occupational Safety and Health Administration (OSHA), and hotel regulations.
• Clean Guest rooms by category priority and by assignment.
• Transport cart with cleaning supplies, amenities, and linens to assigned Guest room and position securely.
• Empty all trash and ash tray containers in assigned areas of the hotel.
• Remove all dirty linen from the Guest rooms and replenishes Guest room par level.
• Clean all guest room bathrooms and remove and replenish all bathroom amenities, e.g. facial, bath soap, & shampoo in accordance with Kiowa Hospitality standards.
• Remove dirty bed linen and make up the bed with clean bed linen.
• Inspect the condition of bathrobes and replace as needed.
• Clean closets and verify the correct number and placement of hangars in room.
• Dust and polish all furniture in guest room.
• Replenish in room amenities according to hotel standards.
• Deliver and retrieve items on loan to Guest rooms, e.g. rollaway bed, iron, iron board.
• Replenish complimentary water in Guest rooms.
• Vacuum guest room and floor corridor carpets.
• Perform rotation cleaning duties, e.g. steam clean carpets, spring cleaning, and super Cleaning etc., as required.
• Attend to Guest calls, Guest request/Guest complaints in the area assigned.
• Authorized to enter guest rooms for cleaning and providing turn down service per request.
• Maintain knowledge of special events, hours of operation, and other pertinent information.
• Must adhere to safety rules and regulations and applicable processes for safe operations.
• Perform additional duties or projects, as assigned.

The list of essential job functions is illustrative of the minimums ONLY and is not a comprehensive listing of all functions and tasks performed by positions in this class. It does not imply that all positions within the class perform all the duties listed as the maximum expectation, nor does it necessarily list all possible duties that may be assigned.

JOB DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform essential functions of this job. Conditions in this job may require exposure to extreme heat or cold and/or equipment, tools, or chemicals that can be hazardous if not handled or disposed of properly. Job requirements include ability to lift, move, carry, and balance heavy objects and involve standing and walking for hours at a time.

While performing the job duties, the employee is required to maneuver in all areas of casino and related entity locations when necessary. Ability to talk, hear, stand, sit, walk, climb, balance, stoop, kneel, crouch, and move freely throughout the offices and between buildings or properties for the duration of work hours. Frequently required to use hands to handle or feel objects, tools, or controls, and reach with hands and arms, including lift, carry, push, pull, or move objects, or boxes, up to 50 pounds. Visual acuity to discern and examine text, graphics, color, and symmetry. Speech to communicate clearly, express ideas and convey information in an understandable manner. Ability to hear for listening comprehension and to understand ideas presented through spoken words and sentences. Manual dexterity to operate office equipment and examine documents, records and files.

Confer with Human Resources for additional information, as needed.

Social perceptiveness to assess and understand other's reactions and behavior. Critical thinking to use logic and reasoning, to reach conclusions or optional solutions. Comprehension in assessing, analyzing and processing alpha, numeric and visual data, and the ability to accurately formulate or complete required documents. Mental

capacity to monitor sometimes complex situations, to make quick decisions, tolerate stress, and/or conduct tasks under critical deadlines. Ability to concentrate on tasks over a period of time without being distracted.

Work Environment

The characteristics of the work environment described here are representative of those an employee encounters while performing the job functions. Work in, or visit offices, casino operations, assigned outlet, hotel, kitchen, meeting space, convention center, gaming floor, motor vehicle, various amenities, and/or additional entity locations, or external environments, as related to business. Environment includes exposure to second-hand smoke, high noise level, bright lights, and sometimes fluctuating temperatures or weather conditions. Must be able to work irregular or additional hours or shifts, including holidays or weekends, as assigned, in order to meet business needs.

Success in this position will require ongoing knowledge and application af the organization's key performance indicators that include but are not limited to interpersonal and communication skills, change management and teamwork, customer service and satisfaction, integrity, and dependability.

The above statements are intended to describe the general nature and level of work being performed. They should not be construed as an exhaustive list of all the essential duties, responsibilities, and requirements of the job. Kiowa Casino and its governing authorities reserve the right to substitute, amend, change, modify or discontinue any or all portions of this job description or job functions.

STATEMENT OF UNDERSTANDING

I have read and understand what is expected of me in this position and agree to perform these responsibilities and duties to the best of my abilities for the compensation provided. I further agree to immediately inform my supervisor(s) when/if my ability to perform is hindered or enhanced in any way.

Conditions of employment with Kiowa Casino include passing a pre-employment drug test, a background investigation to secure a gaming license and successfully completing a three-month introductory period.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, and/or ability required.

EDUCATION & EXPERIENCE

• • High School diploma or GED is required.
  • Six months experience in hotel housekeeping is preferred.

REQUIREMENTS, SKILLS & ABILITIES

• • Must be at least 21 years of age.
  • Regular and reliable attendance.
  • Must be able to work in a fast-paced environment.
  • Ability to work cooperatively with all departments and all team members.
  • Ability to maintain a professional appearance and demeanor.
  • Ability to maintain high confidentiality.
  • Ability to independently manage multiple tasks in a professional manner.
  • Ability to work independently with minimal supervision.
  • Ability to prioritize tasks.
  • Ability to follow directions.

SUPERVISORY RESPONSIBILITIES

This position has no supervisory responsibilities.

LICENSES & CERTIFICATIONS

• • Ability to obtain and maintain Gaming License is required.
  • Key positions require knowledge and application of Title 31 reporting requirements.
  • Must have the ability to pass comprehensive background check and drug test.