SUMMARY

The Table Games Dealer is responsible for providing superior guest service and a professional, welcoming demeanor while dealing various table games. Duties include welcoming guests to the table, dealing cards, handling buy-ins and accurate payoff transactions related to assigned table games in strict accordance with the department policies and procedures. Effectively communicate with managers and staff, verify fills, credits and chip amounts issued and notify floor supervisors of any game irregularities with regards to transactions or customer play. All duties are to be performed within the guidelines of the organization’s policies and procedures, tribal regulations, and all federal/state laws, as needed.

ESSENTIAL DUTIES & RESPONSIBILITIES

• All Team Members must embrace and deliver Kiowa’s Guest Service Standards to every Guest on every shift, as outlined in Orientation, the Team Member Handbook, SOP’s, and any other related training.
• Ensure an exceptional level of service and satisfaction is achieved throughout the properties, exceeding the expectations of external and internal Guests alike in a timely and effective manner.
• Responsible for the protection and control of the game being dealt.
• Conduct the game in accordance with Kiowa Casinos’ policies and procedures.
• Advise Table Games Supervisor or Casino Shift Manager (MOD) of any player disputes or irregularities that may arise during the game.
• Follow all management instructions.
• Attend all meetings as assigned by Table Games Management.
• Maintain a professional, friendly, and courteous atmosphere.
• Ensure all Guests are treated professionally with their experience at Kiowa Casinos.
• May be required to deal the following games as needed: Blackjack, Craps, Roulette, and any other games known as assigned.
• Maintain a high level of Guest confidentiality.
• Adhere to all regulatory, departmental, and casino policies and procedures, Title 31 and to the MICS.
• Maintain knowledge of special events, hours of operation, and other pertinent information.
• Perform additional duties or projects, as assigned.

The list of essential job functions is illustrative of the minimums ONLY and is not a comprehensive listing of all functions and tasks performed by positions in this class. It does not imply that all positions within the class perform all the duties listed as the maximum expectation, nor does it necessarily list all possible duties that may be assigned.

JOB DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform essential functions of this job.

While performing the job duties, the employee is required to maneuver in all areas of casino and related entity locations when necessary. Ability to talk, hear, stand, sit, walk, climb, balance, stoop, kneel, crouch, and move freely throughout the offices and between buildings or properties for the duration of work hours. Frequently required to use hands to handle or feel objects, tools, or controls, and reach with hands and arms, including lift, carry, push, pull, or move objects, or boxes, up to 35 pounds. Visual acuity to discern and examine text, graphics, color, and symmetry. Speech to communicate clearly, express ideas and convey information in an understandable manner. Ability to hear for listening comprehension and to understand ideas presented through spoken words and sentences. Manual dexterity to operate office equipment and examine documents, records and files.

Confer with Human Resources for additional information, as needed.

Social perceptiveness to assess and understand other’s reactions and behavior. Critical thinking to use logic and reasoning, to reach conclusions or optional solutions. Comprehension in assessing, analyzing and processing alpha, numeric and visual data, and the ability to accurately formulate or complete required documents. Mental capacity to monitor sometimes complex situations, to make quick decisions, tolerate stress, and/or conduct tasks under critical deadlines. Ability to concentrate on tasks over a period of time without being distracted.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, and/or ability required

EDUCATION & EXPERIENCE

• • High School diploma or GED is required.
  • 1-year previous dealing experience or successful completion of a dealing course preferred.
  • Working knowledge of the Gaming Industry and the regulations governing gaming operations preferred.
  • REQUIREMENTS, SKILLS & ABILITIES
• • Must be at least 21 years of age.
  • Regular and reliable attendance.
  • Must be able to work in a fast-paced environment.
  • Strong verbal communication skills.
  • Ability to work cooperatively with all departments and all team members.
  • Ability to maintain a professional appearance and demeanor.
  • Ability to maintain high confidentiality.
  • Ability to independently manage multiple tasks in a professional manner.
  • Ability to work independently with minimal supervision.
  • Ability to follow directions.
  • Ability to count large sums of money accurately.
  • Ability to stand while working for extended periods of time.
  • Ability to process basic mathematical functions.

SUPERVISORY RESPONSIBILITIES

This position has no supervisory responsibilities.

LICENSES & CERTIFICATIONS

• • Ability to obtain and maintain Gaming License is required.
  • Key positions require knowledge and application of Title 31 reporting requirements.
  • Must have the ability to pass comprehensive background check and drug test.