Cafe Clerk

Summary

The Cafe Clerk will greet customers, learn about their preferences, answer questions, recommend menu items, operate the Point-of-Sale System and serve food and beverages items. This position is also responsible for maintaining sanitary conditions in the Cafe outlet, including cleaning equipment, dirty dishes, disposing of trash, and replenishing stock. To succeed a Cafe Clerk should have a neat appearance and an engaging, friendly personality. A Cafe Clerk should be efficient, observant, knowledgeable, and personable. All duties are to be performed within the guidelines of the organization's policies and procedures, tribal regulations, and all federal/state laws, as needed.

Essential Duties & Responsibilities

1. All Team Members must embrace and deliver Kiowa's Guest Service Standards to every Guest on every shift, as outlined in Orientation, the Team Member Handbook, SOP's, and any other related training.
2. Ensure an exceptional level of service and satisfaction is achieved throughout the properties, exceeding the expectations of external and internal Guests alike in a timely and effective manner.
3. Use hospitality standards to make guests feel welcome and important.
4. Take food and beverage orders from guests and enter all sales into the point-of-sale system, collect payment and make change.
5. Serve orders accurately and within established time limits.
6. Maintain cleanliness and sanitation requirements in serving areas, restaurant floor, and in server stations.
7. Answer questions and make suggestions regarding food and beverage choices.
8. Observe Guests, respond to any additional requests and monitor when beverages are consumed for alcohol safety requirements.
9. Greet Guests as they enter the Cafe or approach the cashier stand and thank departing Guests and invite them to return.
10. Obtain bank from Cage and verify amount.
11. Ensure all necessary supplies are in place at the cashier stand.
12. Ensure the food counter is neat, clean, and orderly at all times.
13. Check identification when taking orders for alcoholic beverages.
14. Operate POS as per instructions and process cash, credit cards, and/or rewards points for payment.
15. Close out shift and make daily drop to cashier.
16. Bus tables, clean spills and equipment as needed.
17. Break down and clean kitchen equipment and utensils.
18. Sweep and scrub the Cafe floor prior to mopping Cafe area nightly.
19. Maintain cleanliness of all counter tops and coolers, and remove all trash from outlet and beverage station.
20. Clean and replenish stock at beverage station. e.g., condiments, coffee, bag-in-box products.
21. Ensure all beer, wine coolers, and alcohol are locked and secure in the cabinet when closing.
22. Maintain knowledge of special events, hours of operation, and other pertinent information etc ...
23. Perform additional duties or projects, as assigned.

The list of essential job functions is illustrative of the minimums ONLY and is not a comprehensive listing of all functions and tasks performed by positions in this class. It does not imply that all positions within the class perform all the duties listed as the maximum expectation, nor does it necessarily list all possible duties that may be assigned.

JOB DEMANDS
Physical
The physical demands described here are representative of those that must be met by an employee to successfully perform essential functions of this job. Conditions in this job may require exposure to extreme heat or cold and/or equipment, tools, or chemicals that can be hazardous if not handled or disposed of properly. Job requirements include ability to lift, move, carry, and balance heavy objects and involve standing and walking for hours at a time.
While performing the job duties, the employee is required to maneuver in all areas of casino and related entity locations when necessary. Ability to talk, hear, stand, sit, walk, climb, balance, stoop, kneel, crouch, and move freely throughout the offices and between buildings or properties for the duration of work hours. Must be able to stand and walk for a full 8-hour shift. Frequently required to use hands to handle or feel objects, tools, or controls, and reach with hands and arms, including lift, carry, push, pull, or move objects, or boxes, up to 35 pounds. Visual acuity to discern and examine text, graphics, color, and symmetry. Speech to communicate clearly, express ideas and convey information in an understandable manner. Ability to hear for listening comprehension and to understand ideas presented through spoken words and sentences. Manual dexterity to operate office equipment and examine documents, records and files.
Confer with Human Resources for additional information, as needed.

Mental
Social perceptiveness to assess and understand other's reactions and behavior. Critical thinking to use logic and reasoning, to reach conclusions or optional solutions. Comprehension in assessing, analyzing and processing alpha, numeric and visual data, and the ability to accurately formulate or complete required documents. Mental capacity to monitor sometimes complex situations, to make quick decisions, tolerate stress, and/or conduct tasks under critical deadlines. Ability to concentrate on tasks over a period of time without being distracted.
Work Environment
The characteristics of the work environment described here are representative of those an employee encounters while performing the job functions. Work in, or visit offices, casino operations, assigned outlet, hotel, kitchen, meeting space, convention center, gaming floor, motor vehicle, various amenities, and/or additional entity locations, or external environments, as related to business. Environment includes exposure to second-hand smoke, high noise level, bright lights, and sometimes fluctuating temperatures or weather conditions. Must be able to work irregular or additional hours or shifts, including holidays or weekends, as assigned, in order to meet business needs.
Success in this position will require ongoing knowledge and application of the organization's key performance indicators that include but are not limited to interpersonal and communication skills, change management and teamwork, customer service and satisfaction, integrity, and dependability

The above statements are intended to describe the general nature and level of work being performed. They should not be construed as an exhaustive list of all the essential duties, responsibilities, and requirements of the job. Kiowa Casino and its governing authorities reserve the right to substitute, amend, change, modify or discontinue any or all portions of this job description or job functions.
STATEMENT OF UNDERSTANDING
I have read and understand what is expected of me in this position and agree to perform these responsibilities and duties to the best of my abilities for the compensation provided. I further agree to immediately inform my supervisor(s) when/if my ability to perform is hindered or enhanced in any way.

Conditions of employment with Kiowa Casino include passing a pre-employment drug test, a background investigation to secure a gaming license and successfully completing a three-month introductory period.

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, and/or ability required.

EDUCATION & EXPERIENCE

High School diploma or GED is required.

REQUIREMENTS, SKILLS & ABILITIES

• Must be at least 21 years of age.
• Regular and reliable attendance.
• Must be able to work in a fast-paced environment.
• Ability to work cooperatively with team members.
• Ability to maintain a professional appearance and demeanor.
• Ability to maintain high confidentiality.
• Ability to independently manage multiple tasks in a professional manner.
• Ability to work independently with minimal supervision.
• Ability to prioritize tasks.
• Ability to follow directions.
• Ability to count back change accurately.

LICENSES & CERTIFICATIONS

• Must maintain a current Food Handlers certification and Alcohol Server Certification.
• Ability to obtain and maintain Gaming License is required.
• Key positions require knowledge and application of Title 31 reporting requirements.
• Must have the ability to pass comprehensive background check and drug test.