Regional Program Director-Irving Park (MUST HAVE PACE EXP.)

Job Overview
The Regional Program Director provides strategic, operational, and clinical oversight of multiple PACE centers within a defined region. This leader ensures the consistent delivery of high-quality, compliant, and participant-centered care across all sites. The Regional Director works in close collaboration with center-level leadership, clinical teams, and leadership to align operational performance with the organization’s mission, regulatory requirements, and strategic goals.

Duties

• Provide direct oversight and support to Center Directors and program managers across multiple PACE sites.
• Ensure standardization and excellence in day-to-day operations, ensuring compliance with CMS, State, and organizational policies.
• Lead initiatives to improve operational efficiency, participant satisfaction, and care coordination.
• Serve as a regional liaison between PACE centers and leadership, ensuring effective communication and implementation of strategic initiatives.
• Support and guide clinical operations to ensure delivery of high-quality, participant-focused care.
• Collaborate with Medical Directors, Nursing leadership, and IDT staff to monitor and improve clinical quality and outcomes.
• Promote best practices in interdisciplinary team functioning, care planning, and chronic disease management.
• Ensure that all centers meet or exceed clinical benchmarks including hospitalizations, readmissions, and participant satisfaction.
• Ensure that all centers comply with federal (CMS), state, and organizational regulations and standards.
• Support readiness for regulatory reviews, surveys, and audits.
• Recruit, train, and develop Center Directors and other site leadership staff.
• Promote a culture of accountability, professional growth, and continuous improvement.
• Conduct regular site visits, leadership meetings, and staff engagement activities to ensure alignment and responsiveness to local needs.
• Support center-level census growth and participant engagement efforts in conjunction with Business Development Team.
• Participate in the contracting process for contracted services.
• Assist in planning and executing expansion strategies, new site development, and service enhancements across the region.
• Represent the PACE program in community forums, provider networks, and regional partnerships.
• Build and maintain strong relationships with local healthcare providers, community-based organizations, and referral partners.
• Ensure culturally appropriate service delivery that reflects the diversity of the participant population.
• Actively participate in key committees including but not limited to:
• Quality Management Committee (QMC): Collaborate on quality assurance and performance improvement (QAPI) initiatives, data review, and clinical quality strategies.
• Compliance Committee: Work closely with compliance leadership to review regulatory adherence, incident trends, and implementation of corrective actions.
• Participant Advisory Committee (PAC): Ensure that participant feedback is integrated into program improvements and service delivery decisions.
• Work with Quality and Compliance teams to implement performance improvement plans, conduct root cause analyses, and monitor corrective actions.
• Oversee the tracking and reporting of key performance indicators (KPIs) for each site.
• Support the development and monitoring of performance improvement plans and corrective action strategies across the region.
• Proven leadership, mentoring, and change management abilities.
• Strong knowledge of healthcare operations, interdisciplinary team models, and regulatory compliance.
• Excellent organizational, communication, and problem-solving skills.
• Ongoing participation in meetings, training, and seminars.
• May require travel for an extended period of time-up to 75%
• Other duties as assigned.

EDUCATION & EXPERIENCE

REQUIRED

• Bachelor’s degree required.
• Minimum of 7 years of leadership experience in healthcare or senior services, Must have at least 3 years in a PACE program, long-term care, or managed care setting.
• Multi-site management experience is strongly preferred.
• Demonstrated understanding of PACE regulations, CMS compliance, and geriatric care models.
• Reputation for bringing out the best in others and demonstrating commitment to building a high-performance culture
• Must possess current working knowledge of State and federal PACE laws and regulations
• Health plan experience preferred
• Minimum of one (1) year of documented experience in working with a frail or elderly population required
• Current CPR/BLS certification is preferred
• Exceptional customer service skills. Results-oriented; ability to handle multiple, time-sensitive projects and prioritize accordingly, while focusing on delivering required outcomes
• Strong communication and interpersonal skills written and oral; demonstrated ability to influence outcomes and work effectively with all organizational levels
• Commitment to demonstrating the highest standard of ethical conduct and integrity; strong willingness to continually embrace personal and professional development.
• Excellent interpersonal, negotiation, and relationship-building skills.
• Ability to navigate complex stakeholder environments and lead cross-functional teams.
• Deep commitment to serving older adults and vulnerable populations.
• Proficient with computers and Microsoft Office
• Frequent travel to PACE Centers in assigned region.

PREFERRED

• Master’s degree in healthcare administration, Nursing, Social Work, Public Health, or related field strongly preferred.
• Multi-site management experience is strongly preferred.

Job Type: Full-time

Pay: $95,000.00 - $120,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Experience:

• CMS/PACE: 3 years (Required)

Location:

• Irving Park, IL (Preferred)

Ability to Commute:

• Irving Park, IL (Required)

Willingness to travel:

• 50% (Required)

Work Location: In person

Salary : $95,000 - $120,000