What are the responsibilities and job description for the Brands Customer Service Coordinator position at Kinsey’s Inc?
The primary objective of the Customer Service Representative is to service consumers and retailers through delivering excellent support for Kinsey's private label brands. The Customer Service Representative is responsible for executing all warranty resolutions, customer inquiries, and consumer orders by delivering knowledgeable and caring service. The Customer Service Representative will also attend consumer events and represent Kinsey's consumer brands at shoots, consumer shows, and trade shows. In addition to being the primary consumer facing contact, the Customer Service Representative will support on the greater overall development of the division through a multitude of tasks that grow the brands and their consumer precense.
Position Attributes
- Detail oriented; including planning and organizational skills
- Clear and concise communicator.
- Dedication to enhance the customers experience and perception.
- Proficient in Business Central (BC) and Microsoft Office products
- Tech Savvy in archery products
Principal Duties & Responsibilities
- Poses a high knowledge of each consumer brand and brands products, including brands mission and objectives.
- Manage warranty claims and identify defective and/or potentially hazardous product trends
- Oversee all consumer-direct phone calls, e-mails, and orders.
- Assist with implementation of in-stock and product/brand updates to websites.
- Act as a liaison between Brands Division & Sales Teams by delivering product support, warranty updates, etc.
- Complete Build Roster schedule for Production Team and assist with other stock reviews.
- Assist purchasing with PO management and clean up processes
- Assist purchasing with logistics coordination.
- Assist with new item and product description processes.
- Support in digital and social media strategies
- Attend trade shows and consumer events. Expected travel 10 times per year.
Expectations
- Maintain professional and technical knowledge of Consumer Brands products.
- Deliver excellent customer service.
- Be proficient in systems related to account maintenance, show planning and warranties.
- Contribute to team effort by accomplishing related results as needed
- Operate under legal binding Non-Disclosure Agreement