What are the responsibilities and job description for the Dining Room Supervisor position at Kingsway Community?
The Dining Room Server/Supervisor ensures an exceptional dining experience for residents and guests by leading the dining team, maintaining service standards, and supporting a welcoming and comfortable atmosphere. This role balances hands-on service duties with leadership and coordination responsibilities to ensure meals are served efficiently, courteously, and in accordance with health and safety guidelines.
Key Responsibilities:
- Lead, schedule, and oversee dining room staff during meal services.
- Train new servers on service standards, resident engagement, and safety procedures.
- Foster a positive team environment, encouraging accountability, professionalism, and respect.
- Assist with performance feedback, coaching, and reporting any staff concerns to management.
- Greet residents and guests warmly; ensure friendly and attentive service throughout the meal.
- Take food and beverage orders, deliver meals, and accommodate special requests professionally.
- Maintain in-depth knowledge of menu items, including dietary restrictions and special diets.
- Uphold high cleanliness and organization standards for tables, dining room, and service areas
- Assist with creating daily server assignments and seating charts.
- Ensure compliance with all sanitation and food safety regulations (including local health codes).
- Communicate resident preferences, feedback, or concerns to kitchen and management teams.
- Support special events, private parties, and holiday functions as needed.
Kingsway is a locally-owned and family-operated senior living community located on a 25-acre campus in the Woodlawn section of Schenectady, New York. Since 1975. We are committed to uphold a tradition of excellence while providing compassion, respect, and dignity for each individual entrusted to our care. At Kingsway, not only will our residents experience a difference, but our staff will too.We understand the importance of balance between work and family life, and we are committed to working with you to help you meet your goals. Kingsway Community offers:
- Excellent Benefit packages for Full Time and Part Time Employees which include Health, Dental, Vision, Flexible Spending Accounts, 401k and reduced Public Transportation passes.
- Opportunity for career advancement through our Tuition Reimbursement & Student Loan Repayment program.
Kingsway Community is no longer requiring employees to be vaccinated for COVID-19!
Learn more about working at Kingsway Community at our careers page: www.kingswaycommunity.com/career-opportunities
Requirements:Qualifications:
- High school diploma or equivalent required.
- 1–2 years experience in food service, hospitality, or senior living preferred.
- Supervisory experience a strong plus.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment with patience, flexibility, and compassion for seniors.
- Knowledge of food safety practices and/or ServSafe certification (or willingness to obtain
- Ability to stand and walk for extended periods.
- Ability to lift up to 25 pounds occasionally.
- Frequent bending, stretching, and stooping
- Resident-Centered Mindset: Committed to providing service that enhances resident quality of life.
- Team Leadership: Models behavior that inspires trust and teamwork.
- Attention to Detail: Ensures accuracy in orders, cleanliness, and service delivery.
- Problem-Solving: Quickly and respectfully resolves resident or team issues as they arise.
Schedule: Flexible; includes evenings, weekends, and holidays as needed.
Reports To: Dining Room Supervisor, Food Service Manager, Director of Food Services.
