What are the responsibilities and job description for the Dental Front Office Coordinator position at KINGSTON FAMILY COSMETIC DENTAL CENTER LLC?
Our office is a privately owned, Holistic dental practice with a friendly, professional, and laid-back atmosphere. We are not a high-volume managed-care office. We take pride in providing personalized care, building lasting relationships with our patients, and creating an excellent patient experience.
We are seeking an experienced, reliable, and detail-oriented Dental Front Office Coordinator to join our team.
The ideal candidate will have strong dental front-office and insurance experience, excellent communication skills, and a solid understanding of dental billing and accounts receivable. Medical billing experience is a strong plus, as our practice also works with medical insurance for certain dental procedures.
Responsibilities
- Greet patients warmly and professionally
- Answer and manage incoming phone calls
- Schedule, confirm, and reschedule appointments
- Check patients in and out
- Maintain an organized and efficient daily schedule
- Collect copayments, deductibles, and outstanding patient balances
- Discuss treatment costs and financial arrangements with patients
- Assist patients with financing options
- Maintain accurate patient records
- Communicate effectively with patients, doctors, and the clinical team
- Verify patients' dental and medical insurance benefits
- Determine eligibility, coverage, limitations, exclusions, and estimated insurance payments
- Prepare accurate treatment estimates and patient financial arrangements
- Explain insurance benefits and predeterminations/pre-authorizations to patients
- Submit dental and, when applicable, medical insurance claims
- Follow up on outstanding claims and predeterminations
- Post insurance and patient payments accurately
- Generate and review insurance and accounts-receivable reports
- Generate patient statements
- Manage outstanding and overdue accounts
- Follow up on unpaid patient balances and insurance claims
- Communicate with insurance companies to resolve claim and payment issues
- Assist with insurance appeals and claim corrections when necessary
QualificationsRequired
- Previous experience working in a dental office front-office/reception position
- Strong knowledge of dental insurance and dental terminology
- Experience verifying insurance benefits and preparing treatment estimates
- Experience with dental claims, payment posting, and accounts receivable
- Excellent communication and patient-service skills
- Strong attention to detail and accuracy
- Excellent organizational and multitasking abilities
- Professional, dependable, positive, and team-oriented attitude
- Ability to work independently as well as part of a team
Compensation & Benefits
- Competitive salary based on experience
- Health insurance
- 401(k)
- Paid time off
- Vacation days
Work Location: In person