Peer Support Specialist I

Description

Peer Support Specialist I- Warm Line
Location: Porterville, CA
Position Type: Full-Time | Non-Exempt
Salary Range: $20.00 – $21.22 per hour

Join Our Mission
At Kings View, every role contributes to something bigger — improving lives and strengthening communities. We are committed to providing behavioral health and social services to those with limited resources, guided by compassion, excellence, and respect.

Position Overview:
Kings View is seeking a Peer Support Specialist I to join our Warm Line team. The Warm Line is a non-crisis support service providing emotional support, resources, and connection to individuals through phone and messaging services 24/7.

This role provides one-on-one peer support using lived experience, active listening, and a compassionate, nonjudgmental approach to support individuals with diverse needs.

Key Responsibilities:

Warm Line Support:

• Answer incoming calls and return voicemails
• Provide emotional support using peer support principles
• Utilize active listening to assess caller needs
• Collect and document demographic and survey information accurately

Crisis Awareness & Response:

• Handle high-risk calls in accordance with Warm Line procedures
• Apply de-escalation and support techniques as needed
• Effectively manage stressful and emotionally complex situations

Program Support:

• Participate in staff meetings and supervision sessions
• Support outreach activities when needed
• Maintain confidentiality and follow all policies and procedures
• Work flexible hours as part of a 24/7 program

General Duties:

• Interact professionally with staff and the public
• Demonstrate empathy, compassion, and respect
• Perform other duties as assigned

What You’ll Bring:

Required Qualifications:

• High School Diploma or equivalent
• Experience working with the public
• Valid California Driver’s License (Class C)
• Must be engaged in personal wellness and recovery if a consumer

Required Skills:

• Strong communication and active listening skills
• Ability to manage multiple calls and tasks
• Ability to remain calm in stressful situations
• Basic computer and documentation skills
• Knowledge of local resources preferred

Professional Attributes:

• Compassionate and empathetic
• Strong interpersonal skills
• Open-minded and culturally sensitive
• Reliable and adaptable
• Willingness to learn and grow

Pre-Employment Requirements:

• Background check
• Drug screening
• Live Scan (DOJ fingerprinting)

Work Environment:
This role is performed in an office or remote setting and involves extended periods of sitting, phone communication, and computer use. The position may involve handling emotionally intense situations and requires professionalism and resilience.

Equal Opportunity Employer:
Kings View is an Equal Opportunity Employer.

ADA Statement:
Reasonable accommodations will be provided in accordance with applicable laws.