What are the responsibilities and job description for the Service Manager- Tire & Auto Shop position at Kings Tire Service, Inc?
The Service Manager is responsible for overseeing day-to-day operations of the service department. This involves managing a team of technicians and service advisors, ensuring excellent customer service, maintaining safety standards and driving profitability. The Service Manager must address customer inquiries, complaints and concerns promptly and effectively and collaborate with the salespeople and Store Manager to ensure great customer service. The Service Manager must implement and monitor processes to improve productivity and reduce costs and ensure proper maintenance and use of service equipment. Tire and Auto experience preferred.