What are the responsibilities and job description for the Client Service Coordinator position at Kings Highway Animal Clinic?
Job Overview
Kings Highway Animal Clinic is seeking a Part or Full Time client service coordinator to join our team.
Client Service Coordinators are a vital role in the veterinary clinic as the first and last point of contact for our clients! CSCs are responsible for welcoming clients into the practice, handling client communications, keeping the front-office organized and running smoothly, and supporting veterinary staff with administrative tasks.
Candidates should have excellent customer service and having clear, professional communication and problem-solving skills is a must. Candidates should have experience with payment processing, answering multi-line phone systems, standard office equipment (printing/scanning), knowledge of Microsoft Word, and the ability to work independently in a fast-paced veterinary clinic.
Previous veterinary experience is preferred but not required for a motivated individual willing to learn about veterinary medicine. Comfort working with and handling a variety of animals in a safe manner is required.
Primary Duties and Responsibilities
- Welcomes clients and patients to the practice and coordinates check-in process
- Manages incoming calls using multi-line phone system, providing prompt and courteous assistance to clients
- Coordinates appointment scheduling through phone, text, email and online booking platform
- Maintains knowledge of hospital services and communicates fees, payment policies and answers general inquiries
- Acts as liaison between clients and the veterinarian, accurately relaying medical status, medical information and instructions to clients as prescribed by the veterinarian
- Maintains knowledge of veterinary wellness care standards and common medical problems and can accurately triage appointment urgency
- Maintains knowledge of current promotions/offerings, heartworm/flea products, prescription diets and OTC/retail products
- Communicates with clients through phone calls, texting and emails
- Maintains client records, retrieves and updates patient medical history, and logs client communications
- Accurately processes cash, check and credit card payments
- Restocks and arranges retail space, assists with cleaning and organizing of the front-office and clinic
- Able to work independently, prioritize and handle multiple tasks in a calm and organized manner
Pay: $15.00 - $19.00 per hour
Expected hours: No less than 20.0 per week
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Retirement plan
Work Location: In person
Salary : $15 - $19