Dental Office Manager – Multi-Doctor General Dentistry Practice (Cincinnati, OH)

📍 Company Description

Kings Dental is a fast-growing, multi-doctor digital dentistry group with two high-performing locations in Cincinnati, OH. We provide comprehensive family and implant dentistry supported by cutting-edge technology, including intraoral scanning, 3Shape digital design, CAD/CAM milling, and AI-assisted diagnostics.

Over the past several years, Kings Dental has expanded into two newly renovated buildings, supports a team of six doctors, and serves tens of thousands of patients across the Cincinnati community.

Our success is driven by:

• A culture of accountability
• Structured patient flow systems
• Commitment to a first-class patient experience
• Strong teamwork and communication
• Predictable systems — not chaos

We are now seeking a high-level operational leader who can stabilize, standardize, and elevate our growing multi-location practice.

📍 Role Description — Dental Office Manager

We are seeking a strong, organized, and system-driven Dental Office Manager to oversee daily operations across two digital dentistry locations. This role requires a leader who excels in accountability, communication, team management, and consistent execution of operational systems.

You will support our multi-doctor team, oversee digital dentistry workflows, and maintain a culture of professionalism, structure, and exceptional patient care.

📍 Responsibilities⭐ Leadership & Operations

• Lead day-to-day operations for a busy, multi-doctor dental practice
• Run morning huddles and daily team alignment meetings (arrive early, lead professionally)
• Maintain and enforce clinical/administrative systems across both locations
• Track daily KPIs: production, collections, new patients, SRP, unscheduled treatment
• Maintain schedule efficiency, identify bottlenecks, and support same-day dentistry
• Supervise and support front desk, dental assistants, and hygienists

⭐ Digital Dentistry Workflow & Clinical Support

• Oversee digital workflows: 3Shape scans, design submissions, doctor approvals, milling coordination
• Ensure crown/bridge cases follow strict chain-of-custody and tracking protocols
• Review and maintain daily crown/bridge logs to ensure zero missed steps
• Support doctors with routing slips, treatment flow, and productive scheduling

⭐ Patient Experience

• Maintain a consistent 5-star patient experience at every visit
• Resolve patient concerns professionally and promptly
• Ensure smooth, predictable patient flow across both locations

⭐ Administrative & HR

• Manage hiring pipeline for all non-doctor roles (front office, DA, hygiene, admin)
• Lead onboarding, training, performance reviews, and corrective actions
• Enforce a culture of professionalism, punctuality, and zero drama
• Maintain compliance, documentation, and reporting

⭐ Financial & Insurance Oversight

• Oversee billing, insurance verification, and claims follow-up
• Support collections and payment arrangements
• Ensure accuracy of routing slips, treatment estimates, and patient financials

📍 QualificationsRequired

• 2 years of dental office management experience
• OR 4 years of progressive dental front-office leadership
• Strong leadership, communication, and team accountability skills
• Experience managing schedules, patient flow, and KPIs
• Ability to handle conflict professionally
• Highly organized, tech-savvy, and detail-oriented

Preferred

• Experience with Open Dental
• Experience in multi-doctor or multi-location environments
• Experience with insurance, billing, claims, and digital dentistry workflows

📍 Compensation & Benefits

• Competitive salary (DOE)
• Monthly performance bonuses
• Paid time off
• Opportunities for professional growth and leadership development

📍 How to Apply

Please submit your résumé and a brief message describing:

1. Your dental management experience
2. Your proudest leadership achievement
3. Why you believe you are the right fit for a growing, digital, multi-location practice

All applicants must complete our screening form to be considered:

https://forms.gle/2oajQkRoFEfGC6xKA

Applications without the completed form will not be reviewed.